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Customer Service Centre Team Leader

2 months ago

Wigston Parva, United Kingdom 365 People Full time
Customer Service Centre Team Leader
We are seeking a passionate Customer Service Centre Team Leader to join our company based in Wigston.
This is a hybrid role that will require you to be in the office min 2 days a week (including Tuesday’s).
In this role, you will be pivotal in leading a committed team, ensuring a high quality of service to their customers. Your management background of working in a fast-paced contact centre will be vital when coaching and developing your team to provide an expert, knowledge-based support service to all customers.
You will identify, develop, and implement customer service process improvements with a view of continuously developing our service.
Our client is currently going through a period of growth and has excellent progression paths.
Essential criteria
Experience of managing a team and/or project
Experience of supervising and motivating others - evaluating work performance and providing feedback and guidance
Experience of presenting to large and small audiences using PowerPoint or other presentation tools
Experience of working without direct supervision inside and outside of the normal office environment
Experience of using multi-relational databases and manual processes
Experience in complaint handling and management
Experience of coaching and people development
A minimum of 5 GCSE at grade C or above, including Maths and English Language (or equivalent)
This position is a full-time permanent position (35hours per week) and is offering a £30k pa starting salary with 33 days holiday