Family Support Team Leader

3 weeks ago

Wigston Magna, United Kingdom Menphys Full time

**About the Charity**

Menphys is a charity which supports children, young people with disabilities and their families in Leicester and Leicestershire. Our mission is to deliver a quality service that values the views and enables their voices.

We aim to provide a range of holistic and empowering services so that disabled young people can take part fully in their community and have the same choices, opportunities and experiences as other children and young people.

Menphys are committed to the ongoing safeguarding of any children and young people in our care. As per our Safeguarding policy, it is at the forefront of our organisation and we aim to keep children safe at all times and we are diligent in our recruitment processes to reflect this.

**Purpose of the post**

The duties of the Family Support Team Leader include:
**Duties and Responsibilities**:
1. To oversee a team of advisors who collect and manage a case load of families being supported by Menphys.

2. To maintain a good understanding of where each team member is with their case load via the Menphys portal.

3. To hold regular check ins with the team of Advisors

4. To produce regular management reports on the caseloads and progress of the team to the Head of Services.

5. To liaise with and provide feedback to the Head of Services in order to undertake annual appraisals.

6. To manage an allocated case load of families effectively, endeavouring to support a case from its opening to its closure.

8. To provide professional advice and guidance via whatever means the family contacts the service.

9. To assist any families with applying, completing and submitting any relevant forms, ie. DLA, PIP, EHCP Assessments, Blue Badges.

10. To assist families to effectively navigate the care system and accessing services provided by the local authority and other providers across the county.

11. To advocate for families regarding appeals of decisions e.g letters of support.

12. Where appropriate, to signpost families to other departments and staff within the organisation in order to best support their needs.

13. Where necessary, to become moral advocates for families at physical appointments/tribunals.

14. To be familiar with key Menphys policies and procedures and ensure that they are followed.

15. To work flexibly when the needs arise including attending training, and where necessary travelling to other sites/venues, as required for the role.

16. To be familiar with Menphys key policies and procedures and support the Head of Services to ensure that they are followed.

17. To report any Safeguarding concerns identified to the Head of Services adhering to Confidentiality and Safeguarding procedures.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£26,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Discounted or free food
- Free parking
- On-site parking
- Transport links

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Wigston Magna: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Leadership: 5 years (required)
- Customer service: 3 years (required)

Work Location: One location

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