Customer Satisfaction Officer
4 weeks ago
We’re now seeking a Customer Satisfaction Officer to be responsible for the management, coordination, and delivery of informal and formal complaints, in line with company policy and Housing Ombudsman’s complaint handling code.
You’ll ensure the effective resolution of complaints, considering EDI policies and vulnerabilities, and that they are aligned with Housing Ombudsman guidance, GCH cultural approach and expected timescales. You’ll ensure expressions of dissatisfaction from customer surveys are investigated fully and responded to as appropriate and be responsible for the effective coordination and cross organisational support in the delivery of informal and formal complaints; being pro-active with complaint handling, investigation, root cause and lessons learnt are tracked and provided to customers and relevant Managers.
This is a hybrid role with a minimum of two days per week at our Head Office in Gloucester.
We’d like you to…
* Be a self-starter.
* Be agile and innovative, able to think outside of the box to support the improvement of customer satisfaction.
* Have proven experience of delivering high quality work within tight deadlines.
* Have experience of taking minutes and working with confidential information.
* Have evidence of effective stakeholder management across all levels of an organisation.
* Have excellent IT skills; able to use Microsoft Word, Excel, PowerPoint, and Teams.
* Have excellent planning and organisational skills.
* Be highly numerate, comfortable analysing information.
* Have knowledge of corporate governance work or social housing regulation and compliance, or a similar regulated environment.
* Have some experience of coordinating or supporting customer complaints (desirable).
* Have completed a complaint handling course (desirable).
Closing Date - 4th September 2024.
GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
GCH is committed to equal opportunities. We actively encourage applications from all sections of our community, particularly those with lived experience of our work.
We celebrate the diverse nature of our customers and colleagues, striving to develop diverse teams where everyone can be their authentic self through an inclusive, family friendly, flexible and fun culture. Our values of pride, quality, integrity and innovation are at the heart of what we do. So if this sounds like you, we’d be delighted to hear from you
-
Customer Satisfaction Officer
3 months ago
Gloucester, United Kingdom Gloucester City Homes Full timeGloucester City Homes (GCH) is an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers.Were now seeking a Customer Satisfaction Officer to be responsible for the management, coordination, and delivery of informal and formal...
-
Customer Satisfaction Officer
3 months ago
Gloucester, United Kingdom Gloucester City Homes Full timeGloucester City Homes (GCH) is an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers.Were now seeking a Customer Satisfaction Officer to be responsible for the management, coordination, and delivery of informal and formal...
-
Customer Satisfaction Officer
3 months ago
Gloucester, United Kingdom Gloucester City Homes Full time**Up to 18 Month Fixed Term Contract, Full Time** Gloucester City Homes (GCH) is an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers. We’re now seeking a **Customer Satisfaction Officer **to be responsible for the...
-
Customer Satisfaction Administrator
1 month ago
Gloucester, United Kingdom Gloucester City Homes Full timePermanent, Part Time (22 hours per week)Gloucester City Homes (GCH) is an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers.We’re now seeking a Customer Satisfaction Administrator to provide support across the...
-
Customer Satisfaction Coordinator
3 days ago
Gloucester, United Kingdom Gloucester City Homes Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Customer Satisfaction Administrator to join our team at Gloucester City Homes. As a key member of our Customer Experience services, you will provide administrative support to our Satisfaction Team and be responsible for managing a caseload of planned work.Key ResponsibilitiesManage a...
-
Customer Satisfaction Coordinator
3 days ago
Gloucester, United Kingdom Gloucester City Homes Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Customer Satisfaction Administrator to join our team at Gloucester City Homes. As a key member of our Customer Experience services, you will provide administrative support to our Satisfaction Team and be responsible for managing a caseload of planned work.Key ResponsibilitiesManage a...
-
Customer Satisfaction Administrator
1 month ago
Gloucester, United Kingdom Gloucester City Homes Full timePermanent, Part Time (22 hours per week)Gloucester City Homes (GCH) is an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers.Were now seeking a Customer Satisfaction Administrator to provide support across the Satisfaction...
-
Customer Satisfaction Administrator
1 month ago
Gloucester, United Kingdom Gloucester City Homes Full timePermanent, Part Time (22 hours per week)Gloucester City Homes (GCH) is an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers.Were now seeking a Customer Satisfaction Administrator to provide support across the Satisfaction...
-
Customer Experience Coordinator
4 days ago
Gloucester, Gloucestershire, United Kingdom Gloucester City Homes Full timeJob Summary:We are seeking a highly motivated and organized Customer Satisfaction Administrator to join our team at Gloucester City Homes. As a key member of our Satisfaction Team, you will provide administrative support and play a vital role in ensuring our customers receive exceptional service.Key Responsibilities:Provide administrative support to the...
-
Customer Experience Coordinator
3 days ago
Gloucester, Gloucestershire, United Kingdom Gloucester City Homes Full timeJob Summary:We are seeking a highly motivated and organized Customer Satisfaction Administrator to join our team at Gloucester City Homes. As a key member of our Satisfaction Team, you will provide administrative support and play a vital role in ensuring our customers receive exceptional service.Key Responsibilities:Provide administrative support to the...
-
Customer Service Representative
2 days ago
Gloucester, Gloucestershire, United Kingdom Brigham and Women's Hospital Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Brigham and Women's Hospital. As a key member of our front office staff, you will be responsible for providing exceptional customer service to patients, families, and healthcare providers.Key ResponsibilitiesProvide timely and accurate...
-
Customer Service Representative
2 days ago
Gloucester, Gloucestershire, United Kingdom Brigham and Women's Hospital Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Brigham and Women's Hospital. As a key member of our front office staff, you will be responsible for providing exceptional customer service to patients, families, and healthcare providers.Key ResponsibilitiesProvide timely and accurate...
-
Customer Experience Coordinator
3 days ago
Gloucester, Gloucestershire, United Kingdom Gloucester City Homes Full timeJob OverviewWe are seeking a highly organized and detail-oriented Customer Satisfaction Administrator to join our team at Gloucester City Homes.The successful candidate will provide administrative support to the Satisfaction Team, ensuring seamless day-to-day operations and contributing to the delivery of exceptional customer service.Key...
-
Customer Experience Coordinator
3 days ago
Gloucester, Gloucestershire, United Kingdom Gloucester City Homes Full timeJob OverviewWe are seeking a highly organized and detail-oriented Customer Satisfaction Administrator to join our team at Gloucester City Homes.The successful candidate will provide administrative support to the Satisfaction Team, ensuring seamless day-to-day operations and contributing to the delivery of exceptional customer service.Key...
-
Customer Service Specialist
3 months ago
Gloucester, United Kingdom Brite Recruitment Full time**CUSTOMER SERVICE SPECIALIST** **£22,000 + Commission** **GLOUCESTER / HYBRID** **BENEFITS** This company offers a hybrid working model to provide the work/life balance that we have all come to appreciate, with 2-3days in the office. 27 days holiday + bank holidays, free parking within a 5minute walk of the office, private healthcare, pension, cycle to...
-
Customer Service Officer
3 months ago
Gloucester, United Kingdom I2I Recruitment Full timeDo you pride yourself on your excellent customer service skills? - We are searching for a customer service officer to join our team and be pivotal in optimising logistics and operations. You'll manage workloads, handle inquiries, and ensure exceptional customer interactions.**Madison Smith****: Recruitment Resourcer - Temporary...
-
Customer Success Executive
3 months ago
Gloucester, United Kingdom Acquire Recruitment Full timeAcquire Recruitment are pleased to offer a Customer Success Executive vacancy on a permanent basis on behalf of our fast growing client based in Gloucester. The main responsibility for the role will be to work within the Customer Success team and ensure complete customer satisfaction at all times by delivering the highest standards of customer service. -...
-
Customer Service Specialist
3 weeks ago
Gloucester, Gloucestershire, United Kingdom Bennett and Game Recruitment LTD Full timeJob OverviewService Advisor is sought for a prominent client, a leading provider of clean and waste water pumping solutions. This role is based in a dynamic office environment.As the service department continues to grow, there is a need for a skilled individual with a background in administration, coordination, and scheduling to enhance operational...
-
Customer Service/office Assistant
3 months ago
Gloucester, United Kingdom R Keene & Sons (ta Over Farm) Full time**Do you want to work in a customer focused and rapidly growing business?** **Are you keen to ensure that customers receive the best level of service?** **Will you bring enthusiasm and commitment to the team?** **Can you make an awesome cuppa!?** **Role**:Customer Service/Office Assistant **Location**:Over Farm Office **Responsible for**:Customer...
-
Customer Service Advisor
3 months ago
Gloucester, United Kingdom Furndeco Group Full timeAn exciting opportunity to join a fast-growing, dynamic business! Are you a highly organised, efficient, and accurate person who is wanting to achieve a great job every day? Are you seeking a position in a motivated, fast-growing company? Do you have a passion for delighting customers? Furndeco Limited are looking for a proactive and ambitious individual...
