Customer Experience Coordinator
4 days ago
We are seeking a highly organized and detail-oriented Customer Satisfaction Administrator to join our team at Gloucester City Homes.
The successful candidate will provide administrative support to the Satisfaction Team, ensuring seamless day-to-day operations and contributing to the delivery of exceptional customer service.
Key Responsibilities:
- Provide administrative support to the Satisfaction Team, including data entry, record-keeping, and reporting.
- Assist in the development and implementation of customer satisfaction initiatives, ensuring alignment with organizational goals.
- Collaborate with cross-functional teams to resolve customer complaints and concerns, providing timely and effective solutions.
- Contribute to the maintenance of accurate and up-to-date customer records, ensuring compliance with regulatory requirements.
Requirements:
- Proven experience in a customer-facing role, with a strong focus on customer satisfaction and service delivery.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Strong organizational and administrative skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Ability to work in a fast-paced environment, with a high level of flexibility and adaptability.
What We Offer:
- A competitive salary and benefits package.
- Ongoing training and development opportunities, to support career growth and progression.
- A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
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