Customer Experience Coordinator

4 days ago


Gloucester, Gloucestershire, United Kingdom Gloucester City Homes Full time
Job Overview

We are seeking a highly organized and detail-oriented Customer Satisfaction Administrator to join our team at Gloucester City Homes.

The successful candidate will provide administrative support to the Satisfaction Team, ensuring seamless day-to-day operations and contributing to the delivery of exceptional customer service.

Key Responsibilities:

  • Provide administrative support to the Satisfaction Team, including data entry, record-keeping, and reporting.
  • Assist in the development and implementation of customer satisfaction initiatives, ensuring alignment with organizational goals.
  • Collaborate with cross-functional teams to resolve customer complaints and concerns, providing timely and effective solutions.
  • Contribute to the maintenance of accurate and up-to-date customer records, ensuring compliance with regulatory requirements.

Requirements:

  • Proven experience in a customer-facing role, with a strong focus on customer satisfaction and service delivery.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong organizational and administrative skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Ability to work in a fast-paced environment, with a high level of flexibility and adaptability.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities, to support career growth and progression.
  • A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.


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