Customer Satisfaction Coordinator

5 days ago


Gloucester, United Kingdom Gloucester City Homes Full time
About the Role

We are seeking a highly organized and detail-oriented Customer Satisfaction Administrator to join our team at Gloucester City Homes. As a key member of our Customer Experience services, you will provide administrative support to our Satisfaction Team and be responsible for managing a caseload of planned work.

Key Responsibilities
  • Manage a caseload of planned work, including proactive management of ongoing works, complaints system, mailboxes, and satisfaction tracking.
  • Support the production of reports for board meetings, taking minutes, and managing outstanding actions.
  • Ensure a great experience is provided to all customers, focused on listening to customers and finding suitable solutions.
  • Take ownership of customer issues and ongoing works or case management.
Requirements
  • Experience of administration or business support.
  • Experience of working in a customer-facing environment, ideally within the Social Housing sector.
  • Computer literacy, comfortable using Microsoft Office packages, housing or CRM systems, and call handling software.
  • Experience of working flexibly within a team structure and towards KPIs.
  • Experience of developing, implementing, and maintaining computerized spreadsheets and databases to record and analyze information.
  • Excellent written, verbal communication, and interpersonal skills with a strong customer focus.
About Us

Gloucester City Homes is an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers. We celebrate the diverse nature of our customers and colleagues, striving to develop diverse teams where everyone can be their authentic self through an inclusive, family-friendly, flexible, and fun culture.



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