Customer Satisfaction Coordinator
5 days ago
We are seeking a highly organized and detail-oriented Customer Satisfaction Administrator to join our team at Gloucester City Homes. As a key member of our Customer Experience services, you will provide administrative support to our Satisfaction Team and be responsible for managing a caseload of planned work.
Key Responsibilities- Manage a caseload of planned work, including proactive management of ongoing works, complaints system, mailboxes, and satisfaction tracking.
- Support the production of reports for board meetings, taking minutes, and managing outstanding actions.
- Ensure a great experience is provided to all customers, focused on listening to customers and finding suitable solutions.
- Take ownership of customer issues and ongoing works or case management.
- Experience of administration or business support.
- Experience of working in a customer-facing environment, ideally within the Social Housing sector.
- Computer literacy, comfortable using Microsoft Office packages, housing or CRM systems, and call handling software.
- Experience of working flexibly within a team structure and towards KPIs.
- Experience of developing, implementing, and maintaining computerized spreadsheets and databases to record and analyze information.
- Excellent written, verbal communication, and interpersonal skills with a strong customer focus.
Gloucester City Homes is an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers. We celebrate the diverse nature of our customers and colleagues, striving to develop diverse teams where everyone can be their authentic self through an inclusive, family-friendly, flexible, and fun culture.
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Customer Satisfaction Officer
3 months ago
Gloucester, United Kingdom Gloucester City Homes Full timeGloucester City Homes (GCH) is an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers.Were now seeking a Customer Satisfaction Officer to be responsible for the management, coordination, and delivery of informal and formal...
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Customer Satisfaction Officer
3 months ago
Gloucester, United Kingdom Gloucester City Homes Full timeGloucester City Homes (GCH) is an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers.Were now seeking a Customer Satisfaction Officer to be responsible for the management, coordination, and delivery of informal and formal...
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Customer Satisfaction Officer
3 months ago
Gloucester, United Kingdom Gloucester City Homes Full time**Up to 18 Month Fixed Term Contract, Full Time** Gloucester City Homes (GCH) is an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers. We’re now seeking a **Customer Satisfaction Officer **to be responsible for the...
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Customer Satisfaction Officer
4 weeks ago
Gloucester, United Kingdom Gloucester City Homes Full timeGloucester City Homes (GCH) is an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers.We’re now seeking a Customer Satisfaction Officer to be responsible for the management, coordination, and delivery of informal and...
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Customer Satisfaction Administrator
1 month ago
Gloucester, United Kingdom Gloucester City Homes Full timePermanent, Part Time (22 hours per week)Gloucester City Homes (GCH) is an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers.We’re now seeking a Customer Satisfaction Administrator to provide support across the...
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Customer Satisfaction Administrator
1 month ago
Gloucester, United Kingdom Gloucester City Homes Full timePermanent, Part Time (22 hours per week)Gloucester City Homes (GCH) is an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers.Were now seeking a Customer Satisfaction Administrator to provide support across the Satisfaction...
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Customer Satisfaction Administrator
1 month ago
Gloucester, United Kingdom Gloucester City Homes Full timePermanent, Part Time (22 hours per week)Gloucester City Homes (GCH) is an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers.Were now seeking a Customer Satisfaction Administrator to provide support across the Satisfaction...
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Customer Service Coordinator
4 weeks ago
Gloucester, Gloucestershire, United Kingdom Universal Business Team Full timeCustomer Service Coordinator RoleUniversal Business Team is seeking a proactive and innovative Customer Service Coordinator to enhance our operations. This position serves as the primary liaison for clients and service personnel, necessitating exceptional organizational skills and the ability to manage high-pressure situations effectively.Key...
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Customer Experience Coordinator
5 days ago
Gloucester, Gloucestershire, United Kingdom Gloucester City Homes Full timeJob Summary:We are seeking a highly motivated and organized Customer Satisfaction Administrator to join our team at Gloucester City Homes. As a key member of our Satisfaction Team, you will provide administrative support and play a vital role in ensuring our customers receive exceptional service.Key Responsibilities:Provide administrative support to the...
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Customer Experience Coordinator
5 days ago
Gloucester, Gloucestershire, United Kingdom Gloucester City Homes Full timeJob Summary:We are seeking a highly motivated and organized Customer Satisfaction Administrator to join our team at Gloucester City Homes. As a key member of our Satisfaction Team, you will provide administrative support and play a vital role in ensuring our customers receive exceptional service.Key Responsibilities:Provide administrative support to the...
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Customer Experience Coordinator
4 days ago
Gloucester, Gloucestershire, United Kingdom Gloucester City Homes Full timeJob OverviewWe are seeking a highly organized and detail-oriented Customer Satisfaction Administrator to join our team at Gloucester City Homes.The successful candidate will provide administrative support to the Satisfaction Team, ensuring seamless day-to-day operations and contributing to the delivery of exceptional customer service.Key...
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Customer Experience Coordinator
4 days ago
Gloucester, Gloucestershire, United Kingdom Gloucester City Homes Full timeJob OverviewWe are seeking a highly organized and detail-oriented Customer Satisfaction Administrator to join our team at Gloucester City Homes.The successful candidate will provide administrative support to the Satisfaction Team, ensuring seamless day-to-day operations and contributing to the delivery of exceptional customer service.Key...
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Service Coordinator
7 days ago
Gloucester, Gloucestershire, United Kingdom Anderson Recruitment Full time**About the Role**Anderson Recruitment is seeking a highly motivated and organized individual to join our team as a Service Coordinator. As a key member of our operations team, you will be responsible for providing exceptional customer support and ensuring the smooth delivery of services to our clients.**Key Responsibilities:**Provide timely and effective...
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Service Coordinator
6 days ago
Gloucester, Gloucestershire, United Kingdom Anderson Recruitment Full time**About the Role**Anderson Recruitment is seeking a highly motivated and organized individual to join our team as a Service Coordinator. As a key member of our operations team, you will be responsible for providing exceptional customer support and ensuring the smooth delivery of services to our clients.**Key Responsibilities:**Provide timely and effective...
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Service Coordinator
7 days ago
Gloucester, Gloucestershire, United Kingdom Anderson Recruitment Full timeJob Description**About the Role**Anderson Recruitment is seeking a highly motivated and organized individual to join our team as a Service Coordinator. As a key member of our operations team, you will be responsible for providing exceptional customer support and ensuring the smooth delivery of services to our clients.Key Responsibilities:Provide timely and...
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Customer Service Specialist
4 weeks ago
Gloucester, Gloucestershire, United Kingdom Bennett and Game Recruitment LTD Full timeJob OverviewService Advisor is sought for a prominent client, a leading provider of clean and waste water pumping solutions. This role is based in a dynamic office environment.As the service department continues to grow, there is a need for a skilled individual with a background in administration, coordination, and scheduling to enhance operational...
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Customer Service Representative
3 days ago
Gloucester, Gloucestershire, United Kingdom Brigham and Women's Hospital Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Brigham and Women's Hospital. As a key member of our front office staff, you will be responsible for providing exceptional customer service to patients, families, and healthcare providers.Key ResponsibilitiesProvide timely and accurate...
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Customer Service Representative
3 days ago
Gloucester, Gloucestershire, United Kingdom Brigham and Women's Hospital Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Brigham and Women's Hospital. As a key member of our front office staff, you will be responsible for providing exceptional customer service to patients, families, and healthcare providers.Key ResponsibilitiesProvide timely and accurate...
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Customer Service Coordinator
3 days ago
Gloucester, United Kingdom First Base Full timeJob Summary:We are seeking a highly organized and detail-oriented Customer Service Coordinator to join our team at First Base. As a key member of our team, you will play a crucial role in processing a high volume of orders and providing exceptional customer service.Key Responsibilities:Process orders using our inventory management system, including...
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Customer Service Coordinator
3 days ago
Gloucester, United Kingdom First Base Full timeJob Summary:We are seeking a highly organized and detail-oriented Customer Service Coordinator to join our team at First Base. As a key member of our team, you will play a crucial role in processing a high volume of orders and providing exceptional customer service.Key Responsibilities:Process orders using our inventory management system, including...