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Customer Services Advisor

4 months ago

Newcastle upon Tyne, United Kingdom CBSbutler Holdings Limited trading as CBSbutler Full time
Customer Services Advisor
+6 months +
+On site working in Newcastle - shift work
+£11-£14 ph
Skills:
+Customer Service within Banking experience
+Excellent communication skills
+Experience resolving customer complaints
+Inputting information into databases
Our client has a long-established partnership with a Major UK High Street Bank, where they manage their personal lending business. They provide support to customers, calling us with enquiries and requests about their loan account.
They are looking for colleagues to join our team of Customer Service Advisors putting our customers at the heart of everything we do every day. Is that you?
Do you have a passion for helping make things simple and easy for customers?
Do you enjoy getting your teeth into supporting with more complex requests that may need teamwork with colleagues from other areas?
Do you get satisfaction from knowing you've helped achieve the right outcome for a customer, and even better getting it right first time?
Then this is a role you will be interested in.
What are we looking for in our Customer Service Advisors?
Sociable, helpful and eager to provide excellent customer service to customers.
Able to work in a fast-paced environment, ensuring defined processes are followed.
A good eye for detail, ensuring customer records are kept up to date and are accurate
Keen to take responsibility for managing customer information in line with GDPR Experience of working with computer systems
A Team Player who enjoys collaborating with team mates to deliver that outstanding customer service together, and working together to identify continuous improvement ideas.
And through all this achieve core Key Performance Indicators
Work Environment
The role is an office based within Newcastle, Cobalt Business Park with easy accessible bus and train links.
Our working hours are between 8am and 10pm, Monday to Sunday - we usually work to a 6-8 week shift rotation so that you can plan around shifts with plenty of notice. There is some evening and weekend work, but these shifts are shared out amongst all colleagues.
If you would like to discuss this role in more detail, please send your updated CV to (url removed) and I will get in touch