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Assistant HelpDesk Manager

4 months ago

Livingston, United Kingdom Office Angels Full time
Do you have a real passion for customer service? Do you thrive working within a fast-paced team environment? Do you possess exceptional communication skills? Then we would love to hear from you as we may just have the perfect job for you
What's in it for you, you ask?
A competitive salary - £26.5 - £28.5k (depending on experience)
Free on-site parking
5% Employer pension contribution instead of the standard 3%
Stunning office environment to ensure you're comfortable and work at your optimum
Opportunity to grow your skill-set and develop professionally
Employer funded nights out celebrate your successes
Occasional office free lunches to say thank for your hard work
About Our Client:
Our client is a leading player in their field with an enviable portfolio of clients spanning both the UK and Europe The are based in Livingston and their ethos is to have the best people working in their business and to create a really positive, inclusive working environment for their team to allow them to provide their clients with unrivalled support and service What more could you want???
The role:
Provide support and assistance to the Help Desk Manager in overseeing the daily operations of the help desk team
Act as first point of contact for team, offering support, training and guidance on behalf of the Manager
Assist in managing incoming calls, emails, and other inquiries from customers
Collaborate with team members to resolve issues and ensure high levels of customer satisfaction
Maintain accurate records of client interactions and follow-up actions
Contribute to the continuous improvement of processes and procedures
Stay up-to-date with industry trends and best practises to provide the highest level of service to clientsThe skills needed to be a success:
Previous experience within a busy help desk/operational admin role is preferred but not essential
Previous customer service and administration experience is essential
Excellent communication skills - both written and verbal
Ability to work with multiple operating systems at any one time
Good working knowledge of Microsoft Office and Microsoft Teams
Ability to work on own initiative and as a part of a team
Ability to work under pressure, meet SLAs, and demonstrate a strong work ethicIf you are passionate about customer service and have the drive to excel in a fast-paced help desk environment, then we want to hear from you. This really is an incredible opportunity for someone who is looking to take their experience to the next level and work for an employer to will support and guide you to really excel in your career What are you waiting for? Reach out to our Livingston team now on (phone number removed), we can't wait to tell you more about the role/company/opportunity
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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