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Helpdesk Administrator
2 months ago
We are seeking an experienced Helpdesk Administrator to join our team at Randstad Construction & Property. As a Helpdesk Administrator, you will be responsible for providing administrative support to our clients and ensuring that customer SLAs are met.
Key Responsibilities:- Ensure customer SLAs are met
- Allocate resources to quoted jobs
- Monitor engineer response to quoted works
- Assist with purchasing
- Process engineers' quotes, reports, and recommendations
- Liaise with accounts managers and supervisors
- Liaise with engineers
- Upload and update client portals
- Contribute to the operation of the out-of-hours telephone answering service
- Proven experience in a planning/scheduling role
- CAFM experience or similar with Facilities Management experience
- Proficient in MS Office
- Excellent organisational and interpersonal skills
- Exceptional telephone manner
- Ability to use initiative
- Competitive salary
- Employer pension
- Company sick pay
- Cycle to work scheme
- Overtime rates
We are looking for a flexible and patient individual who is a team player and able to understand complex information. If you have a can-do attitude and are able to remain professional and communicate strongly, we would like to hear from you.
