Technical Coordinator

5 months ago


Livingston, United Kingdom Energy Assets Full time

Job Introduction
**About us**

Established in 2005, we’re a leading, nationwide, utilities infrastructure business, providing:

- innovative metering and data services
- future-proofed network construction and ownership solutions
- low carbon service offerings.

We partner with major energy suppliers and utility constructors to deliver our services to the UK's most prestigious brands and public sector institutions.

We’re committed to inclusivity and welcome applicants from all walks of life who are legally eligible to work in the UK.

**Working with us you will benefit from**

A key strand to our corporate mission is to provide colleagues with high levels of job satisfaction, recognition, and personal development opportunity.
- Competitive compensation package - you’ll receive a competitive salary starting of £22,538, plus the opportunity to receive an annual performance based bonus.
- Work life balance - you’ll benefit from 30 days holiday, which increases each year to a maximum of 35 days.
- Critical injury scheme - we take safety at work very seriously. There are high levels of risk mitigation in place to keep everyone safe and we take pride in the fact our safety statistics are excellent. However, you can rest assured in the event a serious injury occurred, you’ll receive support and financial assistance.
- Down to earth and welcoming culture - you’ll be part of a friendly, welcoming, and diverse team who are really looking forward to receiving the next intake of new starts.
- Future career opportunity - as we’re a large organisation covering end-to-end, meter-to-main solutions - there’s lots of opportunity to grow and progress your future utilities career further.
- Long-term, stable industry - this is a permanent role and you’ll be part of an innovative, financially robust organisation, with ambitious growth plans in one of Britain’s core industries

**Your role in detail**

You will be the first point of contact to provide accurate and timely administrative support to internal and external customers of the Technical Helpdesk. you will be available to support engineers to complete their responsibilities with a key focus on minimising aborts.

You’ll be given high levels of autonomy in your role and be responsible for:

- answering calls from engineers, providing guidance and instruction in a confident and accurate manner, using technical knowledge and existing company procedures
- maintaining awareness of, and comply with, the Company’s environmental, H&S management systems; including policy and procedures, and individual responsibilities
- ensuring the accurate reporting of any work-related accidents, dangerous occurrences, and ill health or near miss incidents in line with policy
- reporting any known or suspected defects or failings in the H&S management System without delay
- taking responsibility for both your own safety, and the safety of others
- liaise with customers and suppliers as appropriate to ensure knowledge of issues, provide solutions while delivering first class customer service
- use systems to ensure that information is recorded accurately and with attention to detail
- analysing, managing and closing emergency callouts, liaising with all affected parties to ensure fast and safe turnaround both within Service Level Agreement (SLAs) and in the most cost-effective manner
- ensuring the correct emergency call out rates are paid to contractors in line with Energy Assets contracts
- accurately recording and reporting relevant Management Information (MI) as required
- managing faults by planning customer visits in liaison with engineers
- ordering parts from logistics as required, tracking parts, and ensuring that jobs can complete as planned
- proactively looking to improve efficiency and the customer journey
- building strong relationships with other internal teams in order to achieve mutual understanding, sharing of knowledge and discussions around continuous improvement
- proactively challenging and changing the current way of working by looking at our processes, understanding the impact of our work, proactively questioning and discussing issues to aid mutual comprehension - all with the end customer in mind
- keeping up to date with, and complying with, all company policies and procedures and working practices
- playing an active part in the team, promoting a positive working culture and effective working practices, representing the company in a professional manner in line with our core values

**Who we're looking for**
- the ability to remain calm and in control of a demanding and varied workload in an often fast moving environment
- ability to prioritise own workload, and knowing when to appropriately escalate issues or questions
- attention to detail, and a pride in providing accurate and timely support
- strong problem solving and issue resolution ability
- good communication skills, both written and oral
- first class customer service skills
- previous



  • Livingston, West Lothian, United Kingdom Rise Technical Recruitment Full time

    Production CoordinatorAre you a skilled Coordinator or Planner looking to take your career to the next level in a globally-renowned manufacturer?We have an exciting opportunity for a Production Coordinator to join our team in Livingston. As a key member of our operations team, you will play a vital role in coordinating the manufacturing processes and working...


  • Livingston, West Lothian, United Kingdom Rise Technical Recruitment Limited Full time

    Are you a skilled Coordinator or Planner looking to take your career to the next level in a globally-renowned manufacturer? We have an exciting opportunity for a Production Coordinator to join our team in Livingston, where you will play a vital role in the operations of the business.This role offers a stable permanent position with excellent progression...


  • Livingston, West Lothian, United Kingdom Rise Technical Recruitment Limited Full time

    Are you a skilled coordinator or planner looking to take your career to the next level in a dynamic and growing industry? We have an exciting opportunity for a Production Coordinator to join our team at Rise Technical Recruitment Limited.About the Role:Coordinate the manufacturing processes and needs, ensuring seamless production and delivery.Work closely...


  • Livingston, West Lothian, United Kingdom Rise Technical Recruitment Full time

    Job Summary:Are you a Coordinating or Planning professional looking to join a globally-renowned manufacturer? We have a stable permanent role for an ever-growing business where you will be given progression opportunities alongside an excellent benefits package.This company have a global presence and manufacture a specialist product which has uses across...


  • Livingston, West Lothian, United Kingdom Rise Technical Recruitment Limited Full time

    Job DescriptionAs a key member of our operations team, you will play a vital role in ensuring the smooth production of our products. With a strong background in production planning and coordination, you will be responsible for managing the day-to-day activities of our manufacturing team, ensuring that all tasks are completed efficiently and effectively.We...

  • Technical Coordinator

    6 months ago


    Livingston, United Kingdom Energy Assets Full time

    Job Introduction **About us** Established in 2005, we’re a leading, nationwide, utilities infrastructure business, providing: - innovative metering and data services - future-proofed network construction and ownership solutions - low carbon service offerings. We partner with major energy suppliers and utility constructors to deliver our services to the...


  • Livingston, United Kingdom CV-Library Full time

    Engineering / Production Coordinator Livingston (Commutable from: Edinburgh, Bathgate, Glasgow, Falkirk, Carluke, Cumbernauld, Airdrie) £32,000 - £38,000 + Training + Progression + Benefits + 38 hours Do you have Co-ordinating or Planning experience from a Production background looking to join a globally-renowned manufacturer where you play a...


  • Livingston, West Lothian, United Kingdom JBT Corporation Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at JBT Corporation. As a key member of our service team, you will provide technical support to our customers, ensuring the smooth operation of our equipment.Key ResponsibilitiesProvide technical support to customers, including troubleshooting and repairs, to ensure optimal...


  • Livingston, West Lothian, United Kingdom IQVIA Full time

    Job OverviewIn this critical role, you will manage and coordinate the support & configuration of majority aspects of the LIS (Laboratory Information System) under limited guidance. Collaborating with business leaders, end users, other IT departments, and software vendors, you will develop and provide appropriate support strategies for regional and global...

  • Technical Team Leader

    5 months ago


    Livingston, United Kingdom Driver and Vehicle Standards Agency Full time

    **Details**: **Reference number**: - 334926**Salary**: - £33,769- (This is inclusive of a base salary of £28119 plus a flexible allowance of £2700 and a Technical allowance of £2950)**Job grade**: - Executive Officer**Contract type**: - Permanent**Business area**: - Operations North**Type of role**: - Audit - Commercial - Operational...


  • Livingston, United Kingdom Sky Full time

    We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services...


  • Livingston, United Kingdom Sky Full time

    We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services...

  • Technical Test Lead

    6 months ago


    Livingston, United Kingdom Sky Full time

    We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services...


  • Livingston, United Kingdom Deutsche Windtechnik Ltd. Full time

    **DWT Supply Chain Coordinator**DEUTSCHE WINDTECHNIK is Germany’s largest Independent Service Provider offering a comprehensive service package for Wind Turbine Generators (WTG) from one single source. With more than 7,600 WTGs (Wind Turbine Generators) under contract and more than 2,100 employees operating in several European countries, Deutsche...

  • IT System Analyst

    4 weeks ago


    Livingston, West Lothian, United Kingdom IQVIA Full time

    Job Title: IT System AnalystJob SummaryWe are seeking a highly skilled IT System Analyst to join our team at IQVIA. As an IT System Analyst, you will be responsible for managing and coordinating the support and configuration of our Laboratory Information System (LIS).Key ResponsibilitiesProvide level 3 support for internal end users for LIS systems.Interact...

  • IT System Analyst

    4 weeks ago


    Livingston, West Lothian, United Kingdom IQVIA Full time

    Job OverviewAs a key member of the IQVIA team, you will play a crucial role in managing and coordinating the support and configuration of the Laboratory Information System (LIS). This will involve collaborating with business leaders, end users, and other IT departments to develop and implement effective support strategies for regional and global business LIS...


  • Livingston, West Lothian, United Kingdom Carrier Global Corporation Full time

    Role Overview:We are seeking an experienced Sales and Customer Support Coordinator to join our team in Livingston. As a key member of our national accounts department, you will be responsible for providing exceptional sales support and administrative assistance to our clients.About the Role:Sales Support: You will work closely with our sales team to ensure...

  • IT System Analyst

    2 weeks ago


    Livingston, West Lothian, United Kingdom IQVIA Full time

    Job Summary:We are seeking a skilled IT System Analyst to join our team at IQVIA. The ideal candidate will have a strong background in laboratory information systems and experience in providing technical support and services.Key Responsibilities:• Provide level 3 support for internal end users for LIS systems.• Interact with software vendors,...

  • Team Lead

    5 months ago


    Livingston, United Kingdom IQVIA Full time

    **Job Overview** Responsible for performing a wide variety complex testing procedures to obtain data from clinical specimens. Responsible for assisting in the supervision of daily operations. Provide technical insight for equipment/platform selection and technical transfer of assays. Act as the primary point of contact for daily technical and logístical...

  • IT System Analyst

    4 weeks ago


    Livingston, West Lothian, United Kingdom IQVIA Full time

    Job OverviewAs a key member of the IQVIA team, we are seeking an IT System Analyst to provide technical support and coordination for the Laboratory Information System (LIS). This role will collaborate with business leaders, end users, and software vendors to develop and implement support strategies for regional and global LIS applications.Key...