Technical Team Leader

7 months ago

Livingston, United Kingdom Driver and Vehicle Standards Agency Full time

**Details**:
**Reference number**:

- 334926**Salary**:

- £33,769- (This is inclusive of a base salary of £28119 plus a flexible allowance of £2700 and a Technical allowance of £2950)**Job grade**:

- Executive Officer**Contract type**:

- Permanent**Business area**:

- Operations North**Type of role**:

- Audit
- Commercial
- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- LivingstonAbout the job

**Job summary**:
Do you have experience in handling and resolving customer complaints?

Is your knowledge of Vehicle Testing expert level?

Are you able to interpret data and information to make sound decisions?

If so, we’d love to hear from you

**Job description**:
As Technical Team Leader you will lead a team of remote working Vehicle Standards Assessors (VSAs) to deliver high quality, value for money testing services within a testing facility network. Support the provision of testing services by undertaking quality control activities of DVSA staff and assessing the technical aspects of the testing facilities.
- Responsibilities include, but are not limited to;_
- Leading and developing high performing teams of Vehicle Standards Assessors (VSA)s.
- Execute management responsibilities effectively and in line with DVSA policies and processes, planning and coordinating tasks and activities and taking responsibility for ensuring objectives are delivered.
- Role model Health and Safety culture.
- Contributing to the achievement of DVSA business plan through collaboration with colleagues and partners.
- Provide guidance to staff to support the delivery of objectives. Manage and engage with honesty and integrity, upholding the reputation of the
Agency, Department and Civil Service.
- Effective relationships management with local testing facilities, in collaboration with other members of the NGT Management Team Resolve day to day service issues escalated by VSAs, Testing Network Manager, Network Business Manager and the resourcing team.
- Keeping up to date with with developments in motor vehicle technology - particularly HGV & PSV vehicles.

**Person specification**:
We are looking for individuals who have:

- Experience of handling and resolving customer complaints.
- Knowledge of Vehicle Testing; schemes and processes.
- Data analysis skills; able to interpret data and information to make sound decisions.
- Expert knowledge of technical components and their operation, in sufficient depth be able to test the technical knowledge of others: Vehicle structure, Vehicle braking systems,Suspension systems, Steering systems (including geometry), Running Gear/Power Train, Chassis, Tyres, Lighting/electrical.

**Additional Information**

You will be required to work within a wide geographical area, mainly the Central Belt of Scotland. This will require you to work flexibly when needed in line with the relevant operating modules and contracts. There will be frequent over night stays required when necessary on DVSA business.

Qualifications are essential to role, please be aware that an NVQ level 3 on its own will not be accepted as a qualification. This is only accepted as
proof of experience.

Please take note that DVSA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.

**About Us**

The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably.

We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.

We’re working hard to:

- Make roads safer
- Improve services for our customers
- Make road transport greener and healthier
- Harness the potential of technology and data
- Grow and level up the economy

We’re committed to giving all our colleagues purpose, professionalism and pride in what we do. We work in supportive, diverse and inclusive teams where everyone is valued. You can grow, develop and progress, and make a real difference to society.

To find out more about how we champion diversity and inclusion in the workplace and making DVSA a great place to work visit our Careers website.

**Licences**:

- A current & Full UK driving licence to drive category B vehicles**Qualifications**:

- Must have vocational related qualification in Motor Vehicle Maintenance & Repair at level 3 or IMI ATA registration at diagnostic technician level or IRTEC registration at advanced technician level or Engtech registration.
- NB: An NVQ level 3 on its own will not be accepted as a qualification. This is only accepted as proof of experience.**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Making Effective Decisions
- Leadership
- Managing a Quality Service
- Communica

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