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Helpdesk Administrator

1 month ago

Livingston, United Kingdom Murray Recruitment Full time

Murray Recruitment is seeking a skilled Helpdesk Administrator to join their team in Livingston. As a key member of the team, you will be responsible for providing exceptional customer service, planning and coordinating works, and supporting administration tasks.

Key responsibilities include:

  • Planning and scheduling of PPM and Reactive works
  • Coordinating engineers' workload and prioritizing tasks
  • Logging and tracking client calls and emails
  • Responding to client inquiries and resolving issues
  • Preparing and sending quotations to clients
  • Processing job sheets and managing contracts
  • Liaising with subcontractors and suppliers
  • Updating systems and maintaining accurate records

Requirements:

  • Previous experience in Helpdesk or Contract Administration
  • Excellent communication and interpersonal skills
  • Proficient IT skills and ability to learn new systems
  • Strong team player with a proactive approach

Package:

  • Monday to Friday, 8am-5pm working hours
  • Salary dependent on experience
  • 33 days holiday, 28 annual leave, and 5 statutory bank holidays

Apply today and send your CV for consideration.