Helpdesk Administrator

2 days ago

Livingston, United Kingdom Simply Solutions (Europe) Limited Full time
The role is perfect for someone who has proven experience in a similar role in customer service and has an interest in facilities and is naturally IT savvy and is looking for a new challenge. Based in West Lothian, salary negotiable depending on experience. The core hours are Monday - Friday, 9am-5.30pm.
Role Overview
You will work alongside this vibrant Help Desk Administrator team to provide a first line of support for technical, Building Management and Facilities Services. You must be experienced in customer service and a similar facility help desk role would be beneficial as well as IT savvy. You will see through all issues from initial log through to final resolution, ensuring excellent customer service each time. You will have excellent spelling and grammar, good knowledge of Microsoft platforms and software and take real pride in your work and enjoy going the extra mile. This is a fast paced and busy Help Desk role which is why previous experience is essential as you need to hit the ground running. The company offers great opportunities for hard workers that are keen to build their career long term and progress.
Duties include:
* First point of contact for incoming telephone calls. Accurately process enquiries, resolving concerns where possible or distributing call back requests to the relevant department with key information
* Responding to helpdesk queries and ensuring they are logged correctly in line with each client's contract on our clients management system
* Follow up on queries and plan engineer or sub-contractor attendance as required
* Liaise with contractors, client representatives, and the full team including engineers
* Ensure Contractors are aware of outstanding issues and are dealing with them in a timely manner
* Ensure Clients are updated with progress of works
* Appropriately escalate any issues where suppliers and engineers have failed to respond within contract timescales
* Assist with producing engineer/sub-contractor quotations
* Process reports for engineers, highlighting working hours and material costs
* Any other Ad hoc duties as required
Skills and Experience required:
* Previous experience within a facilities or commercial FM helpdesk role is preferred
* Previous Help Desk and Administration experience
* Excellent communication skills - both written and verbal
* Customer service experience
* Good working knowledge of Microsoft office and Microsoft Teams
* Ability to work on own initiative and as a part of a team
Interested?

  • Helpdesk Administrator

    4 months ago

    Livingston, West Lothian, United Kingdom Murray Recruitment Full time

    Murray Recruitment has an excellent permanent opportunity for a Helpdesk Administrator based in Livingston.Working in a team and reporting to the Manager you will be responsible for assisting customers, planning of works and all supporting administration.Duties:Planning PPM and Reactive worksProgramming engineers workloadLogging calls and emails from...

  • Helpdesk Administrator

    2 months ago

    Livingston, United Kingdom CV-Library Full time

    The role is perfect for someone who has proven experience in a similar role in customer service and has an interest in facilities and is naturally IT savvy and is looking for a new challenge. Based in West Lothian, salary negotiable depending on experience. The core hours are Monday – Friday, 9am-5.30pm. Role Overview You will work alongside this...

  • Helpdesk Administrator

    2 weeks ago

    Livingston, United Kingdom CV-Library Full time

    The role is perfect for someone who has proven experience in a similar role in customer service and has an interest in facilities and is naturally IT savvy and is looking for a new challenge. Based in West Lothian, salary negotiable depending on experience. The core hours are Monday - Friday, 9am-5.30pm. Role Overview You will work alongside this vibrant...

  • Helpdesk Support Specialist

    4 weeks ago

    Livingston, West Lothian, United Kingdom Simply Solutions (Europe) Full time

    Job OverviewWe are seeking a skilled Helpdesk Administrator to join our vibrant team at Simply Solutions (Europe). As a Helpdesk Administrator, you will provide first-line support for technical, Building Management, and Facilities Services. Your excellent customer service skills and experience in a similar facility help desk role will be essential in...

  • Helpdesk Operator

    6 months ago

    Livingston, United Kingdom Mears Group Full time

    Annual salary: up to £25,000.00 Helpdesk Operator Livingston Permanent Full Time £25,000 per annum. “A desire to make a positive difference wherever we operate has always been at the heart of our business. It was 30 years ago when we were a small maintenance contractor with a single van; and it still is now we are a truly national company”. About...

  • Helpdesk Support Specialist

    4 weeks ago

    Livingston, West Lothian, United Kingdom Simply Solutions (Europe) Ltd Full time

    Job DescriptionWe are seeking a skilled Helpdesk Administrator to join our team at Simply Solutions (Europe) Ltd. The ideal candidate will have proven experience in customer service and a natural aptitude for IT.Key Responsibilities:Provide first-line technical support to our customersWork collaboratively with the Help Desk team to resolve issues...

  • Customer Service Helpdesk Advisor

    5 months ago

    Livingston, United Kingdom Simply Solutions Full time

    The role is perfect for someone who has proven experience in a similar role in customer service and has an interest in facilities and is naturally IT savvy and is looking for a new challenge. Based in West Lothian, salary up to £22,500 - £25,000 per annum depending on experience. The core hours are Monday - Friday, 9am-5.30pm. **Role Overview** You will...

  • Helpdesk Administrator

    4 weeks ago

    Livingston, United Kingdom Simply Solutions (Europe) Ltd Full time

    The role is perfect for someone who has proven experience in a similar role in customer service and has an interest in facilities and is naturally IT savvy and is looking for a new challenge. Based in West Lothian, salary negotiable depending on experience. The core hours are Monday Friday, 9am-5.30pm. Role Overview You will work alongside this vibrant...

  • Customer Support Specialist

    4 weeks ago

    Livingston, United Kingdom Murray Recruitment Full time

    Murray Recruitment has a permanent opportunity for a Helpdesk Administrator in Livingston. This role involves assisting customers, planning works, and supporting administration. Key responsibilities include:Planning PPM and Reactive worksProgramming engineers workloadLogging calls and emails from clientsDealing with client enquiriesRaising...

  • Technical Support Specialist for Facilities

    2 days ago

    Livingston, West Lothian, United Kingdom Simply Solutions (Europe) Ltd Full time

    Job OverviewAs a Technical Support Specialist for Facilities at Simply Solutions (Europe) Ltd, you will be part of a vibrant team providing first-line support for technical, building management, and facilities services. The role is ideal for someone with proven experience in customer service and a similar facility help desk role, who is naturally IT savvy...

  • Facilities Administrator

    3 weeks ago

    Livingston, West Lothian, United Kingdom Simply Solutions (Europe) Ltd Full time €30,000

    Are you a highly proactive Facilities Manager with excellent business and commercial acumen who thrives on providing a first-class service experience? Do you have Facilities Management or CAFM systems experience? Do you have a history of B2B service provision? Based in West Lothian, salary up to £30,000 per annum + bonus + benefits based on experience....

  • Technical Coordinator

    6 months ago

    Livingston, United Kingdom Energy Assets Full time

    Job Introduction **About us** Established in 2005, we’re a leading, nationwide, utilities infrastructure business, providing: - innovative metering and data services - future-proofed network construction and ownership solutions - low carbon service offerings. We partner with major energy suppliers and utility constructors to deliver our services to the...

  • Technical Coordinator

    5 months ago

    Livingston, United Kingdom Energy Assets Full time

    Job Introduction **About us** Established in 2005, we’re a leading, nationwide, utilities infrastructure business, providing: - innovative metering and data services - future-proofed network construction and ownership solutions - low carbon service offerings. We partner with major energy suppliers and utility constructors to deliver our services to the...