Helpdesk Administrator
10 hours ago
We are seeking an experienced Helpdesk Administrator to join our team at Randstad Construction & Property. As a Helpdesk Administrator, you will be responsible for providing administrative support to our clients and ensuring that customer SLAs are met.
Key Responsibilities:- Ensure customer SLAs are met
- Allocate resources to quoted jobs
- Monitor engineer response to quoted works
- Assist with purchasing
- Process engineers' quotes, reports, and recommendations
- Liaise with accounts managers and supervisors
- Liaise with engineers
- Upload and update client portals
- Contribute to the operation of the out-of-hours telephone answering service
- Proven experience in a planning/scheduling role
- CAFM experience or similar with Facilities Management experience
- Proficient in MS Office
- Excellent organisational skills
- Excellent interpersonal and customer relationship skills
- Exceptional telephone manner
- Proven ability to use initiative
- Competitive salary
- Employer pension
- Company sick pay
- Cycle to work scheme
- Overtime rates
We are looking for a flexible and patient individual who is a team player and able to understand complex information and demonstrate attention to detail. If you have a can-do attitude and are able to remain professional and communicate strongly, we would like to hear from you.
Randstad CPE values diversity and promotes equality. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
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Helpdesk Administrator
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Helpdesk Administrator
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