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Helpdesk Support Specialist

2 months ago


Livingston, West Lothian, United Kingdom Randstad Construction & Property Full time
About the Role

We are seeking an experienced Helpdesk Administrator to join our team at Randstad Construction & Property. As a key member of our support team, you will be responsible for ensuring the smooth operation of our helpdesk services.

Key Responsibilities
  • Manage customer service level agreements (SLAs) to ensure timely resolution of issues
  • Coordinate the allocation of resources for quoted jobs, ensuring the best fit for the task
  • Monitor engineer response to quoted works, ensuring return visits are logged and completed
  • Assist with purchasing and ordering goods and services
  • Liaise with accounts managers and supervisors to ensure capacity and timing of jobs
  • Liaise with engineers to stay informed of changes and abnormal travel
What We Offer
  • Competitive salary up to £27,000 depending on experience
  • Full-time, permanent position with hybrid working
  • Employer pension and company sick pay
  • Cycle to work scheme and overtime rates
Location

Livingston