Customer Services Administrator

2 weeks ago

Banbury, United Kingdom JM&Co Recruitment Ltd Full time
Customer Services Administrator (B2B) - Order Entry and Sales Administration
 Position: Customer Services Administrator.
 Location: Near Banbury (own transport required given location).
 Salary: A great salary in the region of £26,000 to £28,000 per annum (DOE).
 Hours: Monday to Friday, 37.5 hours (8:30am - 5:00pm).
Why You’ll Love Working Here:
Our client offers a unique business environment, a competitive salary, income cover protection, BUPA medical and dental insurance, life insurance, and a contributory pension (up to 8% employer / 6% employee). Enjoy on-site parking, employee allotments, and even on-site dog kennels Plus, you’ll get complimentary products and access to kitchen facilities.
About the Customer Services Administrator Role:
We’re on the hunt for a dedicated and organised Customer Services Administrator to join our client’s team near Banbury. If you thrive in a dynamic environment and love delivering top-notch B2B customer service, we want to hear from you
What You’ll Be Doing As A Customer Services Administrator:
 Order Entry: Accurately process orders via email and phone, ensuring they’re promptly entered into SAP.
 Sales Administration: Support the sales team with all the admin tasks, from processing sales documents to managing CRM systems.
 Handle order changes, cancellations, or substitutions quickly and efficiently.
 Ensure correct pricing and check minimum order values and carriage charges.
 Verify orders against originals and confirm details with customers.
 Respond to customer queries swiftly and effectively.
 Resolve customer complaints to ensure satisfaction for both the customer and the company.
What We’re Looking For:
 A motivated and organised individual with a ‘can-do’ attitude.
 Proficiency with computer systems, especially Microsoft Office (SAP experience is a plus).
 Ability to work both independently and as part of a team.
 High level of accuracy and strong numeracy skills.
 Excellent communication skills with a confident telephone manner.
 Ability to handle pressure, prioritise tasks, and meet deadlines.
 Good problem-solving skills and a quick learner.
 Knowledge of SAP is beneficial but not essential.
Don’t worry if you don’t tick every box – full training will be provided You must however have previous office-based customer service and order entry experience.
Why Join Our Client?
This is a fantastic opportunity to join a supportive team in a role that offers both challenges and rewards. During peak times, the pace can be fast and exciting, while off-peak periods provide a quieter, more relaxed work environment.
If you’re detail-oriented, accurate, and a team player, you’ll fit right in
Ready to Apply for the Customer Services Administrator Opportunity?
If you’re ready to make a real impact and grow your skills, apply now to join our client’s team as a Customer Services Administrator

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