Office Administrator

5 months ago

Banbury, United Kingdom Garrett Electrical Services Full time

Job Advert

**Status: Permanent, full time, Monday - Friday; 8 - 4:30pm; 37.5 hours per week**

**Location: Hybrid home / office location**:The Snug, Suite 1 Unit 8 Sugarswell Business Park Shenington Nr, Banbury OX15 6HW

(Tuesdays, Wednesdays, and Thursdays in Office; Mondays & Fridays at home)

**Report To**: Directors

**Hours**: Full time

**Direct reports**: None

**Salary**: £26 - 28k per annum DOE

**Benefits**: Pension, Employee Assistance Programme, holidays

**Are you**:

- Looking to progress your career within office management and evolve as your role develops?

**Would you**:

- Like to support & liaise directly with the Directors and their team of Electricians with all aspects of administration duties including the scheduling of work?
- Lead the efficient and smooth running of all aspects of the Company office?
- Provide high standards of customer service to Garrett Electrical Services Ltd’s customers, suppliers, contacts etc
- Like to help maintain and grow the business by being proactive with exisiting customers and prospect customers?
- Make the role your own

**Do you**:

- Have proven office administration and management?
- Have experience with marketing and social media?
- Have excellent customer service skills, organised and love building relationships?
- And can get to our offices on the outskirts of Banbury?

**We would love to hear from you.**

**The opportunity**:
An opportunity has arisen to work closely with the Directors of the company and provide administrative support for the office and team. We work hard to ensure deadlines are met and standards are high. You will hit the ground running in this busy and varied role:

- To proactively learn and use ServiceM8 to handle all aspects of managing the workflow of the business from enquiries and quotes to booking in jobs and logging additional work done on site.
- To take responsibility for introducing new processes to ensure best practice, compliance and record keeping.
- To lead by example and manage employee schedules, daily activities, and employee activities efficiently.
- To ensure professional, welcoming and efficient telephone/ reception service.
- Organise and maintain office operations and procedures.
- Maintain the filing system and improving or creating new processes for efficiency
- Manage suppliers for the office and ensure all equipment is fit for purpose and in good working order; including, ensuring the stationary and first aid kit are kept stocked.
- Manage the Directors’ diary and forward planning to ensure a balance of meetings and work activity as required
- Carry out research for projects such as marketing or customer feedback
- Update Social media content on a weekly basis
- Preparing quotations for clients
- Raising and sending invoices and chasing late payments
- Liaising with wholesalers and developing a good working relationship to ensure the timely and accurate delivery of materials for job orders

**The Company**

We are a small team valuing every person’s contribution. We utilise our 25 years’ experience of domestic, commercial and industrial electrical installations to provide you with a local, trustworthy service that delivers our customers complete peace of mind.

Our core values are what’s important to us; they are our guiding principles in all that we do and they are what we promise to our customers. This manifests into how we treat each other within the team. Honesty, Quality, Professional, Customer Focused and Integrity.

For more information, check out our website:
**If you have**

**Essential**:

- Proven experience in an office management role
- Proven experience in a customer service-related role
- Some marketing and social media experience
- Experience of maintaining and introducing record keeping, processes etc
- Minimum 5 GCSEs (or equivalent) C/ 4 or above including Maths and English
- IT skills; using customer databases, Microsoft Office
- Organising skills - able to prioritise your workload
- UK driving licence and access to a car
- Demonstrate great customer service
- Excellent communication skills; verbal and written
- Numerate

**Desirable**
- Proven line management experience
- Proven experience in an engineering or telephone-based scheduling type role or working environment
- Business qualifications
- Financial acumen and experience

We would love to hear from you.

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