Membership and Supporter Engagement Manager
3 weeks ago
Membership and Supporter Engagement Manager
Advancement
Full-time
Fixed term (6 months with possibility for up to 13 months)
£41,852 per annum
Application deadline: 12pm (midday) on Monday 4 November 2024
The main purpose of this role is to ensure a unified approach is taken for engagement for all of the Museum’s supporters. The British Museum’s Membership represents an important base of support for the Museum. The successful candidate will design and oversee an annual calendar of high-quality interactions with supporters and Members, making best use of resources, ensuring supporters feel valued and, ultimately, delivering high retention rates.
Key areas of responsibility:
- Communications – developing an annual calendar of printed and digital communications, overseeing the design and production of video content for supporters, reviewing communications suppliers, and maintaining the Membership area of the British Museum website
- Events – overseeing the design and implementation of an event programme for Members as well as contributing to the design of a suite of engagement events for all Museum supporters
- Data and analysis – analysing direct mail response effectiveness and Members’ behaviours to inform decisions about the contents of our communications alongside undertaking market research
- Fundraising – designing and implementing an annual fundraising appeal
- Additional responsibilities – managing a team of four including two events professionals and two communications professionals as well as working with Marketing and Broadcast team.
About you:
- Educated to degree level or equivalent experience.
- Previous experience in a communications/marketing or donor support role in a cultural, charitable or not for profit organisation.
- Experience of: project planning, managing communications and third party suppliers, developing SLAs, outsourcing services and re-tendering, working with CMS systems and gathering behavioural data, designing fundraising campaigns and stewardship plans, and events and budget management.
- Able to execute persuasive communications plans, manage diverse stakeholders and external suppliers and supervise a small team.
- Strong communication skills, both written and oral, who enjoys working as part of a team and is willing to work out of hours.
About the British Museum:
Founded in 1753, the British Museum’s remarkable collection spans over two million years of human history and culture. The Museum is a leading visitor attraction, and its world-famous collection includes the Rosetta Stone, Egyptian mummies, the Sutton-Hoo finds, and the Lewis Chessmen. The Museum also holds an extensive collection of prints and drawings spanning 600 years, including works by the greatest graphic artists Dürer, Michelangelo and Rembrandt.
You can view a selection of our impressive collection of prints and drawings in our virtual gallery .
The Museum offers a competitive benefits package including:
- Generous annual leave allowance of 25 days (rising to 30 days after 10 years’ service) plus 2.5 privilege days and plus bank holidays.
- Membership of the civil service defined benefit pension scheme (find out here what benefits a civil service pension provides).
- Free entry to a wide range of museums and exhibitions
- Participation in private and public Museum activities, including talks by leading curators from around the world and behind-the-scenes opportunities to learn how museums care for and manage their extraordinary collections.
- Interest-free travel, bicycle, and rental deposit loans
- Professional and personal development opportunities
- Employee Assistance Programme
- Discounts on food and gift shop purchases
Additional details:
For more information about this role, please see the job description.
If you have any additional needs that we should be aware of in order to support you with your application, please provide details to .
The British Museum is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a museum which represents world culture. The Museum is committed to ensuring that no job applicant suffers unlawful discrimination because of any protected characteristics. Our recruitment procedures aim to ensure that individuals are treated because of their relevant knowledge, skills and experience.
We offer a flexible way of working that allows our employees to work remotely in a way that suits them and the organisation. We welcome questions and conversations at interview stage about how flexible working could work for you.
The Museum adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.
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