Fostering Enquiry Officer

2 months ago

Gillingham, United Kingdom iPeople SC Solutions Limited Full time
iPeople SC solutions is currently recruiting for Fostering Enquiry Officer to work for our client based in Medway and surrounding areas.
The successful post holder will act as first point of contact for prospective foster carers for for the client by responding with warmth and enthusiasm to enquiries via multiple channels (including online, telephone, email and occasional face to face events).
The successful post holder will promote the profile of fostering across the South East region by sharing knowledge and signposting applicants to information events
Duties & Responsibilities:
* Provide an excellent customer focused service to prospective foster carers by responding promptly and accurately to enquiries.
* Provide appropriate information, support, advice and guidance to prospective foster carers throughout the enquiry and application process to ensure consistent standards are maintained.
* Maintain the fostering database by ensuring individual records are input accurately after each enquiry in order to provide up to date information, upon which decisions affecting service delivery can be made.
* Work collaboratively with the Recruitment and Marketing Officer to support with planning and implementing the marketing and recruitment strategy to achieve service plan objectives and targets.
* Maintain an awareness of changes in policy and procedures within the fostering service, attending relevant courses where applicable, to ensure that a high quality of service delivery is maintained.
* Complete compliance checks including DBS checks to verify applicant’s documents and ensure safeguarding procedures are adhered to.
* To work as part of a team, attending and contributing to team meetings and service development in order to help maintain should and up to date business knowledge.
* At the discretion of the Head of Service, such other activities as may from time to time be agreed consistent with the nature of the job described above.
Working Style: Hybrid working 2/3 days a week in the office + 5 days a week when on duty (if applicable)
Requirements:
* Full UK driving license plus access to a vehicle, business cover (inc. carrying passengers)
* Must have a current in date DBS at interview stage.
* Experience of setting up and maintaining administrative systems and processes.
* Experience of working in partnership with colleagues, other statutory agencies/professions and families/carers.
* Experience of delivering marketing and recruitment campaigns for foster carers.
* Experience of providing advice and guidance to prospective foster carers
* Excellent telephone manner and listening skills. Ability to focus and record information whilst working in an open plan environment

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