Administration Services Officer

6 months ago

Gillingham, United Kingdom Medway Community Healthcare CIC Full time

Are you a natural people person?
- Do you have an eye for detail?
- Do you have excellent communication skills?

If you answered yes, we’ve got the perfect role for you

At Medway Community Healthcare we understand the vital role played by our care coordination centre.

We are looking for confident individuals with good communication and customer service skills who can provide a professional first point of contact for our busy care co-ordination centre within the SPA Team.

This role is responsible for providing a high level of customer service and administrative support to patients and clinical services in a fast paced environment.

Post holders will be required to liaise with patients, service representatives, healthcare professionals and other colleagues on a frequent basis dealing with a wide range of booking and general enquiries, including complaints, via the telephone and a variety of standard administrative tasks.

So what else?
- This is your chance to join a progressive and innovative service in a social enterprise that is patient and staff focused - you’ll even have the opportunity to become an MCH shareholder.
- We encourage staff to get involved in exploring new ways of working and service development.
- We’ll provide well established, in-service training, one to one supervision, and appraisals with regular support.
- You’ll be able to develop your skills in a friendly and supportive team.
- Would you like to work flexibly? In the NHS, we are reminded every day of how important work life balance is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement

The small print
- Informal visits can be arranged on request.
- We will offer you the choice of two pension schemes; the NHS Pension scheme and the scottish widows group pension scheme.
- MCH encourages all staff to be double COVID vaccinated to protect themselves, their colleagues, their family and their patients.

1. Communication and relationship skills
- Deal effectively with internal and external enquiries demonstrating excellent communication and customer care.
- Provide and receive routine information either verbally or written, requiring tact or persuasive skills in order to overcome barriers to understanding.
- Deal with routine, sensitive or confidential enquiries from patients, staff and the public.

1. Knowledge, training and experience
- Educated to NVQ level 2 or equivalent
- Experience of office procedures / customer care
- NVQ 2 in Business Administration / Customer Care or equivalent
- RSA 2 or equivalent

1. Analytical and judgement skills
- Make judgements involving facts / situations sometimes requiring analysis of information.
- Prioritise workload and make appropriate level decisions such as when to escalate and ensure this is done in a timely manner, e.g. telephone messages from staff / patients
- Accommodate patients with appropriate appointments and advise

1. Planning and organisational skills
- Organise and prioritise own day to day work, tasks or activities
- Work flexibly to maintain cover within the service / organisation
- Produce and maintain effective systems to ensure the service operates efficiently, e.g. planning appointments, time management, patient transport
- Ability to work within defined guidelines/SOPs and follow set algorithms

1. Physical skills
- The post holder will be required to use telephony and IT equipment on a regular basis
- Standard keyboard skills

1. Responsibility for patient / client care
- Provide non clinical advice and information to patients, carers, relatives or staff either face to face, over the telephone or by other means.
- To have the ability to recognise that patients care is a priority and to ensure that patients are given assistance at all times, treating others with courtesy and respec

1. Responsibility for policy and service development implementation
- Responsible for ensuring that organisational policies and procedures (including amendments and updates) are adhered to and implemented in own area of work.

1. Responsibilities for financial and physical resources
- Maybe required to issue / take responsibility for equipment used by self and others.

1. Responsibilities for human resources (HR)
- To maintain own training in line with MCH policy

1. Responsibilities for information resources
- Accurately enter data / process information utilising appropriate IT systems
- Transcribing / copy typing information provided by others
- Management of information either electronic or paper based

1. Responsibilities for research and development (R&D)
- Will be required to undertake surveys and audits when requested in own area of work.

1. Freedom to act
- Plan and organise own workload without direct supervision, reporting regularly to the line manager on key tasks and guided by defined policies and pr

  • Service Desk Administrator

    3 weeks ago

    Gillingham, United Kingdom Bespoke Recruitment Services Full time

    Job Summary: We are seeking a dedicated and organized Service Desk Administrator to join our team in Gillingham. As part of our Mechanical, Electrical, and Plumbing (MEP) service team, you will play a key role in ensuring smooth daily operations and providing high-quality administrative support. The ideal candidate will be proactive, possess strong...

  • Intermediate Administration Services Officer

    6 months ago

    Gillingham, United Kingdom Medway Community Healthcare CIC Full time

    Are you an experienced administrator with excellent organisational skills and an eye for attention to detail? Are you able to deal with confidential and sensitive information in a timely manner. If you answered yes, we’ve got the perfect role for you! We are looking for an enthusiastic and motivated senior administrator to work within our Care...

  • Officer Administrator

    6 months ago

    Gillingham, United Kingdom Fallow Management Ltd Full time

    Working 9 hours per week, suggested Monday, Thursday and Friday 9am till 12noon. Fallow are proud to be celebrating 35 years providing Cleaning and Security services to a diverse customer base, including Retail, Factories, Offices and Transport sites. Our experience has built a skilled team of professionals to help support our customers image by providing...

  • Administration Services Officer

    6 months ago

    Gillingham, United Kingdom Medway Community Healthcare CIC Full time

    Are you a natural people person? Do you have an eye for detail? Do you have excellent communication skills? If you answered yes, we’ve got the perfect role for you! At Medway Community Healthcare we understand the vital role played by our care coordination centre. We are looking for confident individuals with good communication and customer service...

  • Administration Services Officer

    6 months ago

    Gillingham, United Kingdom Medway Community Healthcare CIC Full time

    Are you a natural people person? - Do you have an eye for detail? - Do you have excellent communication skills? If you answered yes, we’ve got the perfect role for you! At Medway Community Healthcare we understand the vital role played by our Care Coordination Centre. We are looking for confident individuals with good communication and customer service...

  • Vet Practice Office Administrator

    2 weeks ago

    Gillingham, Kent, United Kingdom Associated Veterinary Services Full time

    Associated Veterinary Services is a thriving veterinary practice specializing in export certification. We are a multiple award-winning business committed to excellence and innovation. As we continue to grow, we are seeking an experienced Office Coordinator to join our team.About the RoleThe successful candidate will be responsible for:Accurately recording...

  • Administrative Support Officer

    1 week ago

    Gillingham, Kent, United Kingdom Trapeze Recruitment Services Ltd Full time

    About the RoleTrapeze Recruitment Services Ltd is seeking an experienced Conveyancing Legal Secretary to join our team. As a key member of our administrative department, you will provide essential support to our fee earners by assisting with secretarial and administrative duties.ResponsibilitiesSupport fee earners with typing, photocopying, and filing...

  • Office Manager

    3 days ago

    Gillingham, United Kingdom Trapeze Recruitment Services Ltd Full time

    About Us:Trapeze Recruitment Services Ltd is an established recruitment agency providing high-quality candidates to various industries. We are seeking an experienced Conveyancing Legal Secretary to join our team.Responsibilities:As a Conveyancing Legal Secretary, you will be responsible for supporting fee earners with secretarial and administrative duties,...

  • Intermediate Administration Services Officer

    6 months ago

    Gillingham, United Kingdom Medway Community Healthcare CIC Full time

    Are you an experienced administrator with excellent organisational skills and an eye for attention to detail? Are you able to deal with confidential and sensitive information in a timely manner. If you answered yes, we’ve got the perfect role for you! The post holder will coordinate service activities and will also be required to provide a high level of...

  • Office Administrator

    5 days ago

    Gillingham, Kent, United Kingdom Thornton Dental Centre Full time

    About Thornton Dental CentreWe are a dynamic dental centre seeking an experienced and organized Office Administrator to join our team.Job DescriptionThe ideal candidate will have excellent communication skills, be proficient in MS Office, and have experience in arranging seminars and conferences. They will also be responsible for determining office...

  • Service Desk Administrator

    4 weeks ago

    Gillingham, Kent, United Kingdom Bespoke Recruitment Services Full time

    Job SummaryWe are seeking a dedicated and organized individual to join our MEP service team in Gillingham. As part of the team, you will play a key role in ensuring smooth daily operations and providing high-quality administrative support.The ideal candidate will be proactive, possess strong communication skills, and be comfortable managing multiple tasks in...

  • Reception/office Administrator

    6 months ago

    Gillingham, United Kingdom Martin Tolhurst Solicitors Full time

    We have a fantastic opportunity for a Reception/Office Administrator seeking a new challenge with an award winning firm. **Purpose** Reception duties in addition to assisting and supporting fee earners with general administrative/typing duties. This role involves but is not limited to, and may vary slightly due to office/fee earner requirements: -...

  • Office Administrator

    6 months ago

    Gillingham, United Kingdom TKAT (The Kemnal Academies Trust) Full time

    Napier Community Primary & Nursery, Gillingham, Kent Professional services Term time Permanent **(Y)Our Opportunity** - We are looking for an approachable and forward thinking - **School Office Administrator** with strong interpersonal skills to join our supportive and collaborative team. Working alongside staff, children and parents you will be an...

  • Paralegal Administrator

    2 weeks ago

    Gillingham, Kent, United Kingdom Trapeze Recruitment Services Ltd Full time

    Job Opportunity at Trapeze Recruitment Services Ltd.We are seeking an experienced Paralegal Administrator to join our team. The successful candidate will have a proven track record of providing administrative support to fee earners, including typing correspondence, managing files and client details, and making appointments.The ideal candidate will have...

  • Office Administrator

    6 months ago

    Gillingham, United Kingdom AGGARWAL & Co LTD chartered accountants Full time

    '''Duties''' - Bookkeeping on Sage, Quickbooks and Xero - prepare vat returns and MTD - Utilize accounting software (QuickBooks, Sage, Xero) to manage financial records - Perform general administrative tasks as needed '''Experience''' - Previous experience as an office administrator or in a similar role preferred - Proficiency in using accounting software...

  • Service Desk Administrator

    1 month ago

    Gillingham, United Kingdom CV-Library Full time

    Job Summary: We are seeking a dedicated and organized Service Desk Administrator to join our team in Gillingham. As part of our Mechanical, Electrical, and Plumbing (MEP) service team, you will play a key role in ensuring smooth daily operations and providing high-quality administrative support. The ideal candidate will be proactive, possess strong...

  • Health Administration Officer- Safeguarding

    6 months ago

    Gillingham, United Kingdom Medway Community Healthcare CIC Full time

    Are you a Admin Officer with an interest in Safeguarding? Are you looking to develop your skills working within the safeguarding team? If you answered yes, we’ve got the perfect role for you! This is an opportunity for an administrator to join the safeguarding team working directly with the safeguarding advisor for strategy meetings. This team support...

  • Administrative Assistant

    2 weeks ago

    Gillingham, Kent, United Kingdom Trapeze Recruitment Services Ltd Full time

    Job SummaryWe are seeking an experienced Administrative Assistant - Legal Department to join our team at Trapeze Recruitment Services Ltd.The successful candidate will have a proven track record of providing administrative support to fee earners, including typing correspondence, managing files and client details, and making appointments. They will also have...

  • Customer Service and Sales Order Administrator

    2 days ago

    Gillingham, Kent, United Kingdom Pearson Whiffin - Business Support Careers Full time

    Pearson Whiffin - Business Support Careers is seeking a highly skilled Sales Administrator to join our team in Mid Kent. The ideal candidate will have experience working within a manufacturing or distribution background and be proficient with Microsoft Office.We are offering a competitive salary of £26,000-£30,000 depending on experience, plus the...

  • Animal Export Certification Officer

    2 weeks ago

    Gillingham, Kent, United Kingdom Associated Veterinary Services Full time

    Join a dynamic veterinary practice as an Office Coordinator and take advantage of this exciting opportunity to develop your career.About the JobWe are seeking an experienced and efficient Office Coordinator to join our team at Associated Veterinary Services. In this role, you will be responsible for:Accurate data entry and management of multiple email...