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Service Desk Administrator
2 months ago
We are seeking a dedicated and organized individual to join our MEP service team in Gillingham. As part of the team, you will play a key role in ensuring smooth daily operations and providing high-quality administrative support.
The ideal candidate will be proactive, possess strong communication skills, and be comfortable managing multiple tasks in a fast-paced environment.
Main Responsibilities- Act as the first point of contact for client inquiries via phone and service desk software, ensuring all requests are handled efficiently.
- Manage the scheduling of service engineers and technicians for routine maintenance and emergency callouts, balancing workload and availability.
- Track and monitor service tickets, updating records, and providing status updates to clients and stakeholders.
Salary: £35,000 - £45,000 per annum
Benefits:
- Competitive salary
- Company pension scheme
- Training and development opportunities
- Friendly and supportive team environment
