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Facilities Assistant

2 months ago

Gillingham, Kent, United Kingdom VINCI Facilities Full time

Job Summary

We are seeking a highly skilled and customer-focused Facilities Assistant to join our team at VINCI Facilities. As a Facilities Assistant - Public Enquiry Officer, you will be the first point of contact for members of the public, providing information, dealing with enquiries and complaints, and offering advice and guidance as appropriate.

Key Responsibilities

  • Represent VINCI Facilities as a first point of contact, providing excellent customer service and resolving issues in a timely and professional manner.
  • Operate computer systems according to company guidelines, ensuring accurate and efficient data entry and management.
  • Receive and administer property, ensuring secure and efficient handling of assets.
  • Be responsible for the security, safety, and tidiness of the station reception office, maintaining a clean and organized environment.
  • Work a 30-hour week on a 7-day shift rota, with the possibility of further hours when available, and report to the Public Enquiry Officer Team Leader.

Requirements

  • A good standard of education to GCSE A-C level (or equivalent) including English and Mathematics, or experience to this standard.
  • Diligent customer service attitude, with excellent communication and interpersonal skills.
  • Good IT skills, with the ability to learn and adapt to new systems and technologies.
  • Subject to vetting by VINCI Facilities.

What We Offer

In return for your hard work and dedication, we offer a range of benefits, including additional training and development opportunities, 26 days holiday (plus bank holidays), a generous pension contribution, life assurance, and more. We are committed to supporting our employees in achieving their career goals and providing a positive and inclusive work environment.