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Facilities Assistant

2 months ago

Gillingham, Kent, United Kingdom VINCI Facilities Full time

Job Title: Facilities Assistant - Public Enquiry Officer

Job Summary:

We are seeking a skilled Facilities Assistant to join our team as a Public Enquiry Officer. As a key member of our team, you will be responsible for providing exceptional customer service, handling enquiries and complaints, and offering advice and guidance to the public.

Key Responsibilities:

  • Represent Kent Police as the first point of contact for members of the public.
  • Operate Police computer systems according to Service guidelines.
  • Receive and administer property.
  • Ensure the security, safety, and tidiness of the station reception office.
  • Work a 30-hour week on a 7-day shift rota with the possibility of further hours when available.
  • Report to the Public Enquiry Officer Team Leader.

Essential Qualifications/Skills:

  • A good standard of education to GCSE A-C level (or equivalent) including English and Mathematics or experience to this standard.
  • Diligent customer service attitude.
  • Excellent communication skills and interpersonal skills.
  • Good IT skills (Training will be provided on Police systems).
  • Subject to vetting by Kent Police.

About VINCI Facilities:

VINCI Facilities is a leading provider of Facilities Management and Building Solutions. We are committed to working towards a lower carbon society, focusing on sustainable and innovative methods to exceed our partners' goals and add value for all stakeholders. We put our people first, always working as a team and collaborating from start to finish.

What We Offer:

  • Additional training and development opportunities.
  • 26 days holiday (plus bank holidays).
  • Generous pension contribution.
  • Life assurance.
  • Flexible working arrangements, including working from home.

Equal Opportunities:

VINCI Facilities is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to equity of opportunity and fair treatment of all current and potential employees.