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Taxi Office Telephonist/controller
3 months ago
Position:
Telephonist/Controller - Part-time
Company:
Price First Taxis Ltd
Contact:
Location:
Torbay
Starting Wage:
Telephonist £10.50 per hour // Controller £11.10 per hour
Hours:20-32 Hours a week
Availability:
Days, evenings, weekends; Flexible availability required
About Price First Taxis Ltd:
Price First Taxis Ltd is the leading taxi service in Torbay known for its exceptional customer service, reliability, and commitment to a personal touch.
As a 24/7 company, we are dedicated to providing top-notch service to our customers. We are currently seeking a polite, confident, and customer-focused individual to join our team.
In this role, you will start as a Telephonist and have the opportunity to advance to a Controller role with a higher pay rate after training.
Telephonist Responsibilities:
- Answer incoming calls and assist customers with their inquiries
- Greet and assist customers in person at the office
- Manage bookings, enter them into the computer system, and coordinate with drivers
- Organize cover for busy periods and manage driver documents
- Maintain confidentiality of sensitive information and paperwork
Controller Responsibilities (After Training):
- Analyze prebooked jobs and allocate them to appropriate drivers
- Plan and organize driver schedules to honor customer bookings
- Exercise problemsolving skills and effective organization to optimize operations
- Maintain a high level of service quality and customer satisfaction
Requirements:
- Polite, confident, and customerfocused attitude
- Experience in telesales, administration, logistics, or reception roles is beneficial
- Ability to work in a fastpaced environment, handling a high volume of calls
- Preferred flexibility in working days, evenings, weekends, and covering holidays/sickness
- Computer literate with reasonable spelling ability
- Good problemsolving and organizational skills
Company Accolades:
- Best rated taxi company in the bay on Google Reviews
- Best rated taxi app in the bay on Google Play Store
- Best rated taxi app in the bay on Apple App Store
- Most Trusted Taxi Company in Devon
- SME Award 2021 & 2022
Job Types:
Full-time, Part-time, Permanent
Salary:
£10.50-£11.10 per hour
Expected hours:
per week
Benefits:
- Company pension
- Employee discount
- Free parking
- Referral programme
- Transport links
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekend availability
Supplemental pay types:
- Performance bonus
Application question(s):
- What times/days are you unable to work?
Experience:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Work Location:
In person