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Taxi Office Telephonist/controller

3 months ago


Torquay, Torbay, United Kingdom Price First Taxis Ltd Full time

Position:
Telephonist/Controller - Part-time

Company:
Price First Taxis Ltd

Contact:

Location:
Torbay

Starting Wage:
Telephonist £10.50 per hour // Controller £11.10 per hour

Hours:20-32 Hours a week

Availability:
Days, evenings, weekends; Flexible availability required

About Price First Taxis Ltd:

Price First Taxis Ltd is the leading taxi service in Torbay known for its exceptional customer service, reliability, and commitment to a personal touch.

As a 24/7 company, we are dedicated to providing top-notch service to our customers. We are currently seeking a polite, confident, and customer-focused individual to join our team.


In this role, you will start as a Telephonist and have the opportunity to advance to a Controller role with a higher pay rate after training.

The job involves various tasks aimed at ensuring smooth operations and excellent customer satisfaction.

Telephonist Responsibilities:

  • Answer incoming calls and assist customers with their inquiries
  • Greet and assist customers in person at the office
  • Manage bookings, enter them into the computer system, and coordinate with drivers
  • Organize cover for busy periods and manage driver documents
  • Maintain confidentiality of sensitive information and paperwork

Controller Responsibilities (After Training):

  • Analyze prebooked jobs and allocate them to appropriate drivers
  • Plan and organize driver schedules to honor customer bookings
  • Exercise problemsolving skills and effective organization to optimize operations
  • Maintain a high level of service quality and customer satisfaction

Requirements:

  • Polite, confident, and customerfocused attitude
  • Experience in telesales, administration, logistics, or reception roles is beneficial
  • Ability to work in a fastpaced environment, handling a high volume of calls
  • Preferred flexibility in working days, evenings, weekends, and covering holidays/sickness
  • Computer literate with reasonable spelling ability
  • Good problemsolving and organizational skills

Company Accolades:

  • Best rated taxi company in the bay on Google Reviews
  • Best rated taxi app in the bay on Google Play Store
  • Best rated taxi app in the bay on Apple App Store
  • Most Trusted Taxi Company in Devon
  • SME Award 2021 & 2022

Job Types:
Full-time, Part-time, Permanent

Salary:
£10.50-£11.10 per hour

Expected hours:
per week

Benefits:

  • Company pension
  • Employee discount
  • Free parking
  • Referral programme
  • Transport links

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Overtime
  • Weekend availability

Supplemental pay types:

  • Performance bonus

Application question(s):

  • What times/days are you unable to work?

Experience:

  • Customer service: 1 year (preferred)
  • Administrative experience: 1 year (preferred)

Work Location:
In person