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Patient Administrator
3 months ago
Role:
Patient Administrator Department:
Administration Reports to:
Patient Administration Lead Role Purpose:
To contribute to the smooth running of the patient administrative process throughout the patient journey. To provide an efficient, professional and standard service to all patients, visitors, consultants and staff. All patient queries are dealt with efficiently and professionally.
Duties to include:
To ensure patients are booked for consultation appointments / pre-operative assessment / Surgery on the relevant system prior to admission.
Answer initial enquiries and register patients ensuring that full Minimum Data Set is collected. Create self-pay invoices when required and support in discussing pricing options to secure the booking. Prepare patient notes for consultation appointments and surgery. Ensure self-pay patients have paid prior to admissions.Maintain good working relationships with consultants. Ensure compliance with all relevant mandatory training within the specified timescales, and undertake any specific role related training. Comply with and complete audit requirements including escalation of non-compliance to appropriate managers.
Commitment to ensuring quality services are delivered to both internal & external stakeholders through continuous improvement activities Compliance with Kinvara Policies and Procedures relevant to this role, ensuring you are fully aware of your responsibilities within these policies To be aware of your responsibilities in relation to safeguarding children and vulnerable adults.
To ensure you are aware of your responsibilities, supporting policies and undertake the appropriate level of training for your role.
Follow up all enquiries in a timely and professional way to ensure efficient outcome. Assist with the clinic preparation of patient notes, creating new patient files as and when required.
Create Outpatient bookings on system for all payors types, reschedule, cancellations and follow up appointments when required ensuring Minimum Data Set are captured.
Update the PMS when patients attend appointments or are admitted ensuring that minimum data set is captured and the terms and conditions are agreed by patient.
Collection of patient payments when required. Process surgery booking forms and prepare Theatre Lists ensuring information from booking forms are accurately recorded. Follow up all enquiries in a timely and professional way to ensure efficient outcome.Have full knowledge of the layout of the hospital, all departments and senior personnel to enable correct directing of visitors, contractors etc.
Confidentiality To safeguard at all times confidentiality of information relating to patients and staff and have a sound understanding of the Confidentiality Act 1998 and be familiar with the NHS Confidentiality guidelines.
To be familiar with the National Care Standards Commission guidelines for complaints Smoking To refrain from smoking in any areas of the hospital premises not designated as a smoking area.
Equal Opportunities It is the aim of the hospital to ensure that fellow employees and potential employees receive equal treatment irrespective of ethnic origin, gender, religion, race, colour, nationality, marital status, sexuality, age, disability and physical capabilities.
Also not placed at a disadvantage by conditions or requirements, which cannot be shown to be justifiable.Health and Safety To refrain from acting in a manner which in any way endangers you, fellow employees or the public.
This is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
