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Front Desk Administrator

2 months ago

Rotherham, Rotherham, United Kingdom The Market Surgery Full time

About The Market Surgery

The Market Surgery is a dynamic healthcare provider dedicated to delivering exceptional patient care. We are seeking a skilled and compassionate Medical Office Coordinator to join our team.

Job Summary

We are excited to be recruiting a Medical Office Coordinator to provide a warm, friendly, and efficient service to our patients. As a Medical Office Coordinator, you will play a vital role in managing the flow of patients through the surgery.

Main Responsibilities

  • Provide a high level of customer service to patients, responding to their queries and concerns in a professional and courteous manner
  • Manage the appointment system, ensuring that patients are seen in a timely and efficient manner
  • Process patient registrations, update patient records, and maintain accurate and up-to-date records
  • Provide administrative support to the clinical team, including preparing patient notes and correspondence
  • Maintain confidentiality and handle sensitive information with discretion
  • Work effectively as part of a team to achieve the goals and objectives of the surgery
  • Develop and maintain effective relationships with patients, colleagues, and other healthcare professionals

Requirements

  • Experience of working in a patient/customer service role
  • Experience of working as part of a team
  • Experience of serving patients/customers over the telephone and in person
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Excellent communication and interpersonal skills
  • Ability to maintain confidentiality and handle sensitive information with discretion

Benefits

  • Competitive salary and benefits package
  • Opportunity to work in a dynamic and supportive team environment
  • Professional development and training opportunities
  • Flexible working hours and work-life balance
  • Opportunity to make a real difference in the lives of our patients