Office Assistant

2 weeks ago


Whitby, North Yorkshire, United Kingdom The Travel Chapter Full time
Job Title: Office Assistant at Travel ChapterEmployment Type: Full-time, Fixed Term Contract (3 months)Work Hours: Monday-Saturday, 9am-5.00pmLocation: Whitby
About the Role:

The office assistant position is a temporary role based in our Whitby office. Your main responsibility is to ensure an exceptional customer experience for our guests and homeowners when they interact with us for the first time.

Key responsibilities include:

  • Being the initial point of contact for visitors, whether by phone, email, or in-person
  • Handling general inquiries from guests and homeowners
  • Managing bookings and reservations
  • Logging calls and escalating issues to the Property Management team
  • Resolving customer complaints professionally

What We Look For:

We understand that the perfect candidate may not meet every requirement, so if you are enthusiastic about the role and align with most of the following criteria, we encourage you to reach out. You could be the ideal fit if you:

  • Are an attentive listener
  • Have a naturally helpful demeanor
  • Display politeness and outgoing personality
  • Possess patience, flexibility, and empathy
  • Showcase exceptional organizational and problem-solving skills
  • Can work autonomously and excel in finding solutions

Benefits:

Joining our team means being part of a rapidly expanding company with a supportive culture and room for personal growth. We offer competitive salaries along with various perks including:

  • 25 days of paid leave plus bank holidays (pro rata)
  • Special birthday leave
  • Volunteering day off
  • Discounts for friends and family
  • Life assurance coverage
  • Social clubs for various interests
  • Exciting social events like our annual Christmas parties

About Travel Chapter:

Travel Chapter is dedicated to promoting exceptional UK accommodations. From humble beginnings as a South West holiday letting agency, we have evolved into a leading industry player while maintaining our core family values. We foster a nurturing and collaborative environment that motivates and inspires our team every day.

Recognized in the Sunday Times Best Places to Work 2024 list, our company values inclusivity, friendliness, innovation, and continuous improvement. We embrace challenges, learn from setbacks, and prioritize diversity to drive our success. If you require any accommodations during the application process, please inform us for assistance.


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