Temporary Office Assistant

3 months ago

Whitby, United Kingdom The Travel Chapter Full time

**What will I be doing?**

If you love the summer as much as we do, then your diary is probably full of beach trips, pub gardens, music festivals and burning sausages on the BBQ. However, if you're between jobs or have finished your studies for the year, summer can also be a great time to gain some exciting work experience. This summer, why not join us here at Travel Chapter as an office assistant?

The office assistant role is a temporary placement based in our office in Whitby. Your objective will be to enhance our guests’ and owners' customer experience during those crucial initial moments when they visit or contact us.

As part of your everyday role, you're likely to be involved in the following:

- Answering and triaging general inquiries from our guests or homeowners
- Creating, amending, or cancelling bookings
- Completing call logs or raising tickets for our Property Management team to follow up on
- Resolving customer complaints where possible

**What are we looking for?**
- A great listener
- Someone with a naturally helpful attitude
- Polite and outgoing
- Patient, flexible, and empathetic
- Brilliant organisational skills
- Independent and good at problem solving

**What's in it for you?**
- Social clubs - whether you're into pets, fitness, events, or sustainability, there's something for everyone.
- Great social events - we are well known for our Christmas parties
- If you were to transition into a permanent position with us, you would receive our full package of amazing benefits, including:_
- 25 days' paid holidays plus bank holidays (pro rata)
- A day off for your own or a loved one's birthday
- £500 paid towards a holiday of your choice
- A paid day to volunteer with a charity of your choice
- Friends and family discount scheme
- Life assurance for your peace of mind

**Who are we?**

We're Travel Chapter - the holiday home people - and we're on a mission to showcase great places to stay in the UK. While we've grown over the years from a small South West holiday letting agency to one of the industry's market leaders, we've never lost sight of our strong family ethos. We keep the same values at the heart of everything we do. Along the way, we've fostered a caring and collaborative culture that propels us forward and keeps our team inspired and motivated every day.

The people behind our company are at the heart of everything we do. It's a place where everyone is welcome, friendly, and fair. We encourage people to be bold, explore new ideas, and push the boundaries of what they do every single day.

We are passionate about what we do, and we take a common-sense approach to getting things done. Inevitably, things go wrong from time to time, and we do everything we can to make it right. We learn from it, adapt, and remember to stay curious, never ceasing to evolve.

IND1

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