Intermediate Representative, Client Processing
2 weeks ago
Job Purpose:
Client Processing - S4Applies expertise and judgement in providing quality, and occasionally complex client service and support to internal and external clients on a daily basis, including phone interaction, problem resolution, transaction processing (i.e., STP, manual), reconciliations and accounting services, and updates to client accounts in a timely manner.
Responsibilities:
- Applies expertise and judgement in providing quality, and occasionally complex client service and support to internal and external clients on a daily basis, including phone interaction, problem resolution, transaction processing (i.e., STP, manual), reconciliations and accounting services, and updates to client accounts in a timely manner.
- Performs a variety of operational tasks in a product or functional area, including processing updates to client accounts or company records and interpreting and handling exceptions.
- Investigates and corrects errors in client accounts.
- Conducts independent analysis and policy interpretation.
- Responsible for gathering and compiling data.
- Serves as the primary point of contact for clients and executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific client needs.
- Maintains correspondent accounts in accordance with applicable regulations and policies, ensuring regulatory compliance and minimizing exposure related to assigned processing tasks.
- Accurately opens and updates accounts or company records.
- Works closely with technology and systems teams to ensure the system is efficient and incorporates any necessary risk mitigations.
- Provides product knowledge, market nuances and requirements and technical assistance, as necessary.
- May review and check work of other Client Processing Support staff and help resolve escalated issues.
- No direct reports.
- Provides guidance to less experienced Client Processing Support staff, as needed.
- Responsible for the quality and completion of own work. High school/secondary school or the equivalent combination of education and experience is required.
- No direct reports.
Skills & Requirements:
- 35 years of total work experience preferred.
Our offer :
- Excellent opportunities for training, growth, and professional development
- Mentoring and job shadowing programs
- A multitude of opportunities to get involved in additional charity projects and engagement groups
- Employee Referral Program
- Health Promotion: Wellbeing and Innovation Centre, Wellbeing programs
- Full time contract of employment
- Competitive salary
- Health & Life Insurance
- Private medical care
- Pension scheme
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.
**Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
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