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Customer Service Representative
3 months ago
Customer Service Representative - Part Time Up to £23,000 per year (Pro rata)**
Part-time contracts available:
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Mon-Fri 10am - 4pm:
Mon-Thu 9am-5pm:
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Tue-Fri 9am-5pm:
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Mon, Tue, Thu, Fri 9am-5pm
Hybrid remote
Standard Life House, Edinburgh, EH1 2DH
Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market.
We impact peoples' lives every day, be it helping pay for a loved ones funeral or providing someone with their pension funds for a happy retirement.
Our vision is to be the 'Customer Experience Partner' for our clients.Summary of the role:
- Due to our growth with our new partnership with Standard Life, we will be recruiting
multiple Customer Service Representatives each month throughout the year. - We are based in Standard Life House in Edinburgh City Centre, easily accessible by train or bus and car parking is available nearby.
- We offer a hybrid working environment combining office based and working from home after the initial onsite training.
- No evening or weekend shifts that impact on your family and social lives
- Salary for the role is up to £23,000 per annum pro rata, based on skills and experience.
Benefits:
- We offer 31 days holiday (pro rata including bank holidays).
- Eligibility for an annual discretionary bonus scheme.
- A contributory company pension scheme.
- Excellent employee wellbeing and assistance support programmes.
- A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods and financial services.
- Personal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services).
What you'll be doing:
Our Customer Service Representatives could cover both voice to customer and back office administrative activities. There
are no sales involved in this role.
The focus will be on your ability to have conversations with customers in a confident, friendly and professional manner, informing members on policy details, resolving queries, collaborating with independent financial advisors and most importantly, providing our customers with an exceptional level of service at a time when they need it most.
What we're looking for:
- Many of our Customer Service Representatives have previous experience from working in a call centre environment, retail, hospitality and travel, amongst other customerfocussed environments, part or full time.
Teamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team.
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Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way.
- Someone who can quickly understand the customer need and place a real focus on
resolving issues and queries effectively and empathetically. - Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles.
About Diligenta
Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market.
We impact peoples' lives every day, be it helping pay for a loved ones funeral or providing someone with their pension funds for a happy retirement.
In fact, we pay out close to £1.3 Billion every month to customers we serve.
Our vision is to be the 'Customer Experience Partner' for our clients and our strategy is to differentiate ourselves in the market by being a truly technology led business with the support of our parent TCS.
If you need any help or adjustments for any stage within the recruitment process due to health, disability or any other reason, please let us know.
Job Reference:
DGENTA01446
