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Customer Service

3 months ago

Liverpool, Liverpool, United Kingdom New Generation Full time

Position:
Customer Service

Company:
NewGen

Location:

Liverpool, UK

About Us:

NewGen is a leading company based in Liverpool, dedicated to delivering exceptional customer experiences through face-to-face interactions. We pride ourselves on our commitment to excellence and our passion for providing top-tier service to our valued customers.

Role Overview:

We are seeking positive and highly motivated professionals with outstanding customer service skills to join our team.

As a Customer Service Professional at NewGen, you will play a pivotal role in delivering unparalleled service to our customers through face-to-face interactions.


Responsibilities:

  • Provide prompt and accurate responses to customer enquiries, ensuring a high level of customer satisfaction.
  • Address customer questions and concerns in person, demonstrating empathy and professionalism at all times.
  • Manage customers effectively, maintaining a courteous and helpful demeanour.
  • Gather relevant customer information to better understand and meet their needs.
  • Handle customer complaints efficiently and effectively, seeking resolution in a timely manner.
  • Maintain a consistently polite and professional manner in all interactions.
  • Work towards meeting and exceeding sales targets, contributing to the overall success of the team.
  • Effectively manage your time to ensure tasks are completed efficiently and deadlines are met.
  • Display initiative in identifying opportunities for improvement and taking proactive steps to address them.

Requirements:

  • Previous experience in a customerfacing role is beneficial but not essential.
  • Exceptional communication and interpersonal skills.
  • Strong work ethic and dedication to achieving goals.
  • Ability to work effectively both independently and as part of a team.
  • Flexibility to adapt to changing priorities and business needs.
  • A genuine passion for providing outstanding customer service.

How to Apply:


If you are a driven individual with a passion for delivering exceptional customer experiences, we want to hear from you APPLY TODAY.


Join our growing team at NewGen and embark on a rewarding career journey where your talents are recognised and your contributions valued.


Job Types:
Full-time, Part-time

Benefits:

  • Company events
  • Free or subsidised travel
  • Referral programme
  • Relocation assistance

Schedule:

  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Bonus scheme
  • Commission pay

Ability to commute/relocate:

  • Liverpool: reliably commute or plan to relocate before starting work (required)

Language:

  • English (required)

Work authorisation:

  • United Kingdom (required)

Location:

  • Liverpool (preferred)

Work Location:
In person