Customer Service Specialist
7 days ago
We are seeking a highly skilled and empathetic Customer Service Specialist to join our Specialist Customer Care team at Barclays Bank PLC. As a key member of our team, you will play a vital role in providing exceptional customer service while resolving complex customer needs and requests.
Key Responsibilities- Provide customer service through various communication channels, including chat, email, and phone.
- Resolve complex customer inquiries and issues related to our products and services, including account balances, transactions, and payments.
- Collaborate with teams across the bank to align and integrate customer care processes.
- Identify areas for improvement and provide recommendations for change in customer care processes.
- Develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations.
- Communicate sensitive or difficult information to customers in areas related to customer advice or day-to-day administrative requirements.
As a Customer Service Specialist at Barclays, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service. You will also have access to a range of benefits, including a competitive salary, comprehensive training and development opportunities, and a supportive and inclusive work environment.
Requirements- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong problem-solving and analytical skills.
- Ability to work collaboratively with colleagues and stakeholders.
- Knowledge of customer care processes and procedures.
We are committed to upholding the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship. We believe that these values are essential in delivering exceptional customer service and building strong relationships with our customers.
-
Customer Service Specialist
7 days ago
Liverpool, Liverpool, United Kingdom Barclays Bank UK PLC Full timeJob OverviewAs a Specialist Customer Service Advisor at Barclays Bank UK PLC, you will play a vital role in providing exceptional customer service while resolving complex customer needs and requests. This is a challenging yet rewarding role that requires a high level of empathy, kindness, and expertise in customer care.Key ResponsibilitiesDeliver...
-
Customer Service Specialist
7 days ago
Liverpool, Liverpool, United Kingdom Barclays Bank UK PLC Full timeJob OverviewAs a Specialist Customer Service Advisor at Barclays Bank UK PLC, you will play a vital role in providing exceptional customer service while resolving complex customer needs and requests. This is a challenging yet rewarding role that requires a high level of empathy, kindness, and expertise in customer care.Key ResponsibilitiesDeliver...
-
Customer Service Specialist
2 weeks ago
Liverpool, Liverpool, United Kingdom Barclays Full timeAbout the RoleWe are seeking a highly skilled and empathetic individual to join our Barclays Specialist Customer Care team. As a Specialist Customer Care Advisor, you will play a critical role in serving the complex needs of our customers and providing exceptional support during challenging life events.Key ResponsibilitiesCustomer Service DeliveryProvide...
-
Customer Service Specialist
2 weeks ago
Liverpool, Liverpool, United Kingdom Barclays Full timeAbout the RoleWe are seeking a highly skilled and empathetic individual to join our Barclays Specialist Customer Care team. As a Specialist Customer Care Advisor, you will play a critical role in serving the complex needs of our customers and providing exceptional support during challenging life events.Key ResponsibilitiesCustomer Service DeliveryProvide...
-
Customer Service Specialist
6 days ago
Liverpool, Liverpool, United Kingdom Barclays Full time### Job Summary We are seeking a highly skilled Customer Service Specialist to join our team at Barclays. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our brokers and solicitors, ensuring they have a seamless experience across telephony and webchat. ### Key Responsibilities * Provide top-notch...
-
Customer Service Specialist
6 days ago
Liverpool, Liverpool, United Kingdom Barclays Full time### Job Summary We are seeking a highly skilled Customer Service Specialist to join our team at Barclays. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our brokers and solicitors, ensuring they have a seamless experience across telephony and webchat. ### Key Responsibilities * Provide top-notch...
-
Customer Service Specialist
1 month ago
Liverpool, Liverpool, United Kingdom Inchcape Retail Limited Full timeJob OverviewInchcape Retail Limited - Customer Service Specialist£13, OTE £15,920) + Employee BenefitsPart-time position: 22 hours per weekShift schedule: (Saturday 9-5, Sunday 12-4, and one flexible weekday)What We Offer33 days of annual leave, inclusive of bank holidays, increasing with tenure. Holiday purchase scheme available.Exclusive retail discounts...
-
Customer Service Specialist
4 weeks ago
Liverpool, Liverpool, United Kingdom Inchcape Retail Limited Full timeInchcape Retail Limited - Customer Service Specialist£13, OTE £15,920) + Employee Benefits22 hours per weekShift pattern - (Sat 9-5, Sun 12-4 and one day during the week which can be flexible)What we can offer you33 days annual leave, including bank holidays, increasing with length of service. Holiday buying scheme also available.Retail discounts that save...
-
Service Desk Support Specialist
2 weeks ago
Liverpool, Liverpool, United Kingdom Hays Specialist Recruitment Limited Full timeYour new role as a 1st Line Service Desk Analyst plays a vital part in providing IT support functions to internal staff and external partners. They provide technical advice and support in relation to all IT deployed hardware and software, ensuring compliance with the company's IT policies.Excellent troubleshooting skills are essential for this role.A basic...
-
Service Desk Support Specialist
2 weeks ago
Liverpool, Liverpool, United Kingdom Hays Specialist Recruitment Limited Full timeYour new role as a 1st Line Service Desk Analyst plays a vital part in providing IT support functions to internal staff and external partners. They provide technical advice and support in relation to all IT deployed hardware and software, ensuring compliance with the company's IT policies.Excellent troubleshooting skills are essential for this role.A basic...
-
Team Leader
2 weeks ago
Liverpool, Liverpool, United Kingdom Government Recruitment Service Full timeAbout the RoleWe are seeking a highly skilled and experienced Team Leader to join our Customer Services team. As a Team Leader, you will be responsible for leading a team of customer service agents and ensuring that they provide excellent service to our customers.Key ResponsibilitiesManage and motivate a team of customer service agents to achieve high levels...
-
Team Leader
2 weeks ago
Liverpool, Liverpool, United Kingdom Government Recruitment Service Full timeAbout the RoleWe are seeking a highly skilled and experienced Team Leader to join our Customer Services team. As a Team Leader, you will be responsible for leading a team of customer service agents and ensuring that they provide excellent service to our customers.Key ResponsibilitiesManage and motivate a team of customer service agents to achieve high levels...
-
Team Leader
2 weeks ago
Liverpool, Liverpool, United Kingdom Government Recruitment Service Full timeJob DescriptionJob Title: Team Leader - Customer ServicesJob Reference: Not ApplicableLocation: RemoteJob Type: Part-timeHours: 32 hours per weekShift Options:Wednesday - 12:30 - 21:00Thursday - 12:30 - 21:00Friday - 12:30 - 21:00Saturday - 8:45 - 17:15Job Summary:We are seeking a highly skilled and experienced Team Leader to join our Customer Services team....
-
Team Leader
2 weeks ago
Liverpool, Liverpool, United Kingdom Government Recruitment Service Full timeJob DescriptionJob Title: Team Leader - Customer ServicesJob Reference: Not ApplicableLocation: RemoteJob Type: Part-timeHours: 32 hours per weekShift Options:Wednesday - 12:30 - 21:00Thursday - 12:30 - 21:00Friday - 12:30 - 21:00Saturday - 8:45 - 17:15Job Summary:We are seeking a highly skilled and experienced Team Leader to join our Customer Services team....
-
IT Support Specialist
2 weeks ago
Liverpool, Liverpool, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleHays Specialist Recruitment Limited is seeking a highly skilled IT Support Specialist to join their team at a secondary school in the Sefton area. As an IT Support Specialist, you will be responsible for providing technical support to end users on site, ensuring a high level of IT support is provided to both pupils and staff.Key...
-
IT Support Specialist
2 weeks ago
Liverpool, Liverpool, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleHays Specialist Recruitment Limited is seeking a highly skilled IT Support Specialist to join their team at a secondary school in the Sefton area. As an IT Support Specialist, you will be responsible for providing technical support to end users on site, ensuring a high level of IT support is provided to both pupils and staff.Key...
-
Customer Service Representative
2 weeks ago
Liverpool, Liverpool, United Kingdom Acorn Insurance Ltd Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Acorn Insurance Ltd. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their queries, and resolving any issues in a timely and professional manner.Key...
-
Customer Service Representative
2 weeks ago
Liverpool, Liverpool, United Kingdom Acorn Insurance Ltd Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Acorn Insurance Ltd. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their queries, and resolving any issues in a timely and professional manner.Key...
-
IT Support Specialist
2 weeks ago
Liverpool, Liverpool, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleHays Specialist Recruitment Limited is seeking an experienced IT Support Specialist to join their team at a secondary school in the Sefton area. As an IT Support Specialist, you will be responsible for providing technical support to end users on site, ensuring a high level of IT support is provided to both pupils and staff.Key...
-
IT Support Specialist
2 weeks ago
Liverpool, Liverpool, United Kingdom Hays Specialist Recruitment Limited Full timeCompany OverviewHays Specialist Recruitment Limited is a leading provider of recruitment services, dedicated to connecting talented individuals with top employers. Our organisation is committed to excellence, innovation, and customer satisfaction.Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist,...