Customer Service Specialist

7 days ago


Liverpool, Liverpool, United Kingdom Barclays Bank PLC Full time
About the Role

We are seeking a highly skilled and empathetic Customer Service Specialist to join our Specialist Customer Care team at Barclays Bank PLC. As a key member of our team, you will play a vital role in providing exceptional customer service while resolving complex customer needs and requests.

Key Responsibilities
  • Provide customer service through various communication channels, including chat, email, and phone.
  • Resolve complex customer inquiries and issues related to our products and services, including account balances, transactions, and payments.
  • Collaborate with teams across the bank to align and integrate customer care processes.
  • Identify areas for improvement and provide recommendations for change in customer care processes.
  • Develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations.
  • Communicate sensitive or difficult information to customers in areas related to customer advice or day-to-day administrative requirements.
What We Offer

As a Customer Service Specialist at Barclays, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service. You will also have access to a range of benefits, including a competitive salary, comprehensive training and development opportunities, and a supportive and inclusive work environment.

Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and analytical skills.
  • Ability to work collaboratively with colleagues and stakeholders.
  • Knowledge of customer care processes and procedures.
Barclays Values

We are committed to upholding the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship. We believe that these values are essential in delivering exceptional customer service and building strong relationships with our customers.



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