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Customer Service Manager
2 months ago
Join Acorn Insurance & Financial Services LTD as a Customer Service Manager and take on a challenging role that requires strong leadership skills and a passion for delivering exceptional customer experiences.
About the Role:
- Lead a team of customer service representatives to ensure high-quality service delivery and exceed customer expectations.
- Develop and implement strategies to improve customer satisfaction, retention, and loyalty.
- Collaborate with other departments to ensure seamless service delivery and resolve customer complaints efficiently.
- Monitor and analyze customer feedback to identify areas for improvement and implement changes.
- Provide coaching and training to team members to enhance their skills and knowledge.
- Manage customer relationships and build strong partnerships to drive business growth.
What We Offer:
- A competitive salary and performance-related bonus.
- A comprehensive benefits package, including enhanced annual leave, company sick pay scheme, and pension scheme.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A dynamic and supportive work environment that encourages collaboration and innovation.
- The chance to work with a leading insurance provider and make a real impact on customer experiences.
About Us:
Acorn Insurance & Financial Services LTD is a growing business that values its employees and customers. We offer a range of insurance products and services to individuals and businesses, and we're committed to delivering exceptional customer experiences.
We're looking for a talented and motivated Customer Service Manager to join our team. If you're passionate about customer service and have a strong leadership background, we'd love to hear from you.
