Accommodation and Welfare Officer

2 weeks ago

Manchester, United Kingdom Britannia English Academy Ltd Full time

The Student Services and Accommodation Welfare Officer ensures the best option is available for students staying in our accommodation alongside monitoring the wellbeing of all our students.


Duties
Accommodation

  • To assist the Reception and Operational Managers with seeking out new accommodation and to plan ahead for anticipated numbers and requirements; to investigate and explore accommodation alternatives and development of the accommodation service
  • To assist with Homestay Visitor with regular accommodation inspections
  • To have a good working knowledge of the Accommodation and Welfare department's weekly task list
  • To take part in the 24hour emergency phone rota
Welfare

  • To assist the Reception and Operational Managers in providing a comprehensive welfare support service to students
  • To assist the Reception and Operational Managers in their responsibilities regarding welfare, including the safeguarding of under 18s and the Prevent duty
  • To support in the development and delivery of the School Prevent Risk Assessment Action Plan
  • All members of the school team are responsible for all aspects of our students safeguarding and welfare in conjunction with the wider school and company management teams
Administrative

  • To assist the Reception and Operations Managers with placing students into suitable accommodation and confirming such placements to students, agents and homestay/residence providers
  • To manage the visitor check in out system
  • To assist the General Manager with the weekly homestay provider payment run
  • To ensure students arrival into the UK runs smoothly to assist in organising the taxi transfers services and all other such services provided by the school e.g. coach transfers, etc.; to meet regularly with suppliers and ensure quality levels are being met
  • To keep records of students' private accommodation addresses and ensure this information is kept up to date and in line with GDPR
Compliance

  • To assist the Reception Manager with ensuring compliance with all UKVI regulations including checking and filing all student visa and passports and maintaining uptodate student contact details on the student database
  • To be familiar with all British Council inspection criteria relevant to the department
  • To have a good working knowledge and understanding of procedural documents and BEA policies relevant to the role
  • All employees of BEA have a responsibility for data protection. They are obliged to undertake training and have a duty to adhere to our Data Protection policies
General

  • To answer the telephone in a prompt, polite manner and field calls appropriately
  • To be proactive about both your personal and professional development including attendance/completion of all compulsory training sessions and to actively participate in any training offered
  • To undertake other duties as deemed necessary by line manager

Experience:

  • Experience in administration work (preferably in an ELT environment)
  • Experience in working in a customerfacing environment

Experience (Desirable):

  • Experience in dealing with and solving complaints
  • Experience in dealing with welfare and safeguarding issues
  • Experience in visas and compliance
  • Experience in working in an accommodation department

Competencies:

  • Ability to deal with and resolve a high volume of queries efficiently
  • Ability to find and present solutions to problems
  • Ability to relate to and build rapport with international students
  • Ability to use initiative and make decisions when required
  • Ability to work effectively on an individual basis and as a member of a team
  • Excellent communication skills
  • Excellent IT skills including MS Office
  • Excellent organisation skills and ability to multitask, manage conflicting priorities and meet deadlines
  • Exceptional customer service ethos
  • High level of patience and approachability
  • Strong attention to detail and high level of data accuracy

How to apply?

DBS Check

Job Types:
Full-time, Permanent

Salary:
£22,000.00 per year

Schedule:

  • Monday to Friday
  • Weekend availability

COVID-19 considerations:
All students and staff members are required to wear a face mask at all times within these premises. You will be provided with face masks, hand-sanitaser and lateral flow tests.

Work Location:
In person

Reference ID:
BEA002

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