Student Welfare Officer

4 months ago

Manchester, United Kingdom UK Management College Full time

UKMC is currently looking to recruit a Student Welfare Officer to join their Student Support team.

Reporting to the Head of Academic Services, you will provide a high-quality service to all UKMC students to act as a knowledgeable and trusted point of contact.

You will be part of a comprehensive welfare support service offering and will be expected to guide students, refer students for disability support, provide academic support, evaluate attendance and organise engaging activities. The Welfare officer will be confident in supporting decision making based on student needs/risk and escalating to more senior colleagues as required.

The post holder will provide first-line guidance and individual support to students presenting with a wide range of personal difficulties and general wellbeing issues. This may include issues relating to health, personal relationships, accommodation, finance and emotional wellbeing and involve dealing with risk and distress.

The Welfare Officer will provide face-to-face and online interventions and be involved in the development and delivery of workshops and group information sessions. These will assist students to develop skills to manage and maintain their mental health and wellbeing.

Your key responsibilities are:

- The provision of information, advice and guidance to students regarding wellbeing related issues, typically these would include general welfare, health, practical guidance and personal issues. This could include one-to-one work or group workshops.
- To work in partnership with Student Success Tutors to develop workshops and activities and provide a strong support network for students.
- To maintain appropriate electronic and written records including session notes, records of attendance and contact with other relevant parties.
- To pursue continuous professional development and maintain professional accreditations and memberships, in order to maintain knowledge base, self-awareness, and enhanced skills.
- Assisting during induction week and helping with student registration process
- To undertake any other duties and responsibilities commensurate with the grade of the post, recognising that these would not change the character of the post or level of responsibility.

Some evening and weekend work may be required at peak times as part of this role and a flexible approach to working hours will be expected.

About you:
This is a student-facing role where you’ll need to be approachable and have the ability to deal with a wide range of people from different backgrounds.

You will have excellent spoken and written communication skills.

Good IT skills including competence in the production and analysis of data using excel.

You will have strong observational skills and problem-solving abilities.

You will be committed and responsible for promoting and safeguarding the welfare of a diverse group of adults.

**Job Types**: Full-time, Permanent

Pay: From £23,795.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday

**Education**:

- Bachelor's (preferred)

**Experience**:

- Higher Education: 1 year (preferred)

Work Location: In person

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