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3 months ago

Plymouth, Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time
To provide a robust administrative service for a new ward. Experience in a range of IT skills would be an advantage as would previous administrative or reception experience.

Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.


To provide an effecting day-to-day clerical support to facilitate the smooth running of the unit under the direction and supervision of senior colleagues.

This job role covers clerical duties meeting and greeting staff, patients and visitors, the movement of case-notes around the trust and the provision of preparation and maintenance of patient case-notes.


To make available an efficient and reliable service to admit and transfer patients from UHP Derriford hospital to Mount Gould.


To provide a comprehensive multi-faceted, administrative function to the unit, supporting Nursing and Medical staff in the smooth day-to-day running of the unit area.

To ensure the completion of all administrative and clerical tasks for the unit on a daily basis, and to provide a flexible option of ward admin cover across all medical wards.

We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do.

Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care.

The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure.

  • Check patient details on admission and update on iPM as necessary.
  • Manage enquiries, including telephone enquiries in conjunction with and under the direction of nursing staff.
  • Receiving results by telephone from laboratories.
  • Maintain hospital notes in accordance with the University Hospitals Plymouth NHS Trust policies.
  • Entering admissions and discharges on IPM.
  • Ensuring that the bed state is kept up to date on IPM in real time.
  • Ensure up to date front sheets and labels are available in patient's notes.
  • File reports, ensuring they have firstly been seen and initialled by Medical staff.
  • Ensure availability of case notes (including investigation reports) for all admissions.
  • Tracing of notes in and out of ward using the computerised tracing system.
  • Liaising with other departments and secretaries regarding referrals, appointments, investigations, and referring for transport as required. Updating IPM as per Trust Policy.
  • Notify GP in the event of a patient death.
  • Keep the ward office tidy and stationery replenished, distribute and redirect mail.
  • Ensure all faults are reported to Estates for repair in a timely fashion.
  • Make up admission packs, etc. as appropriate.
  • General use of the VDU for clerical and identification purposes.
  • Photocopying when required.
  • Distribution of post and redirecting of mail.
  • Liaising with Post Room staff for delivery of any mail.
  • Work closely with medical staff and with other members of the disciplinary team.
  • To integrate into the departmental team and be able to relate to patients and families.
  • To request transport as required.
  • To deal with bleep enquiries
  • To book followup appointments for patients as required.
  • To ensure notes are available for Clinical Coding following discharge.
  • Other duties, which may be allocated by the Ward Manager/Directorate Support Manager.
  • To be fully conversant with case note and xray management.
COMMUNICATIONS & WORKING RELATIONSHIPS

  • IHDT Lead
  • Ward manager
  • Unit Coordinators
  • Complex discharge team/ Derriford/ Coordinators
  • All members of MDT
  • Patients and their support network
  • DTA Team/ STCC/ ECH/ Bed Bureau
  • Infection control team
  • Ward sisters/charge nurses within UHP
  • Community colleagues
  • Command Centre
  • Devon Doctors
  • ICB's
  • CCRT & RRT
  • Educational Staff
  • Clinical nurse specialist
  • Nurse consultants
  • Nurse practitioners
  • All other departments
  • External agencies
  • Other hospitals regarding patient admissions, discharge and advice regarding specialist patient care

OTHER

  • Will be expected to work in a stressful and busy environment with occasional contract with difficult, sometimes aggressive.