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Conference and Events Executive

3 months ago

Old Trafford, United Kingdom Lancashire Cricket Club Full time

Conference and Events Executive

Full-Time (35 Hours)

Competitive Salary + Benefits

Flexible/Hybrid Working Considered

The Opportunity

We are excited to be looking for a Conference and Events Executive to join the Commercial team at Emirates Old Trafford, home of Lancashire Cricket.

You'll be responsible for providing support to the Hospitality and Sales departments for all appropriate booking enquiries.

Your main focus will be customer service, both internally and externally, ensuring all customers and clients receive accurate information at the first time of asking., ensuring we are providing the best possible service to any prospective customers.


About Us
Emirates Old Trafford, home of Lancashire Cricket, is an award-winning world-class stadium and venue.

It is recognised as one of the UK's most prestigious venues for sport, business, leisure and entertainment with a capacity of up to 50,000 people for concerts; 26,000 for international cricket matches; meetings and events spaces for up to 2,000 delegates; a four-star hotel with 150 rooms; and an on-site Caffè Nero.

The venue has played host to some of the world's biggest sporting events, including six ICC Cricket World Cup fixtures in 2019, Ashes Test Matches and world class concerts.

This year we have already welcomed performances from The Killers, Harry Styles and the Red Hot Chilli Peppers and have numerous cricket matches to come, including England one day internationals and a test match.

It's a unique place to build a career where no two days are ever the same

Key Responsibilities

To support our ambitions to achieve continued growth in conference and events business we are looking for an experienced Events Executive to join our team.

As a Conference & Events Executive you will be responsible for:

  • Promoting the facilities
  • Producing proposals
  • Identifying opportunities for upselling and cross selling
  • Conducting client showrounds
  • Converting business and producing contracts
  • Account management of clients with a focus on developing strong relationships, generating repeat business and developing new business leads
  • Meeting and greeting clients on the day of their event, acting as a key point of contact and ensuring that outstanding customer service is delivered at all times
  • Supporting the Business Development team with entertaining and attendance at networking events, exhibitions, open days and FAM Trips as and when required

Essential Requirements

  • Demonstrate a strong experience of performance in a scheduling/planning environment.
  • Ideally have experience within the conference, events, meetings or exhibitions industry.
  • Excellent customer service skills.
  • Strong organisation skills and capable of working towards multiple deadlines.
  • Proactive approach, with a cando attitude.
  • Flexible approach to working hours, as some evening and weekend work may be required.

Benefits

  • Holiday allowance increasing with service
  • Lancashire Cricket season memberships
  • Staff social events throughout the year
  • Basic contributory pension scheme with option to join enhanced pension scheme, including life assurance, after 3 months service
  • Health cash plan scheme
  • Health & Wellbeing programme including fitness classes, table tennis, yoga
  • Discounts at the Lancashire Cricket Official Store, Trafford Cricket Centre, Hilton Garden Inn Emirates Old Trafford, Caffè Nero and with the Club's partners
  • Free parking
  • Opportunity for hybrid working (by agreement)


Please take a look at the full job description and, if you have the experience and skills required, please submit your CV along with any other required or relevant documentation.


  • We look forward to hearing from you if you have skills that support our future vision. Lancashire Cricket is an equal opportunities organisation, and we are committed to providing new opportunities and striving for greater diversity._