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L&d Consultant

3 months ago

London, Greater London, United Kingdom Selfridges Full time

L&D Consultant:

Job Introduction:

Selfridges has always been much more than a shop.

We're a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail.

We're here to help make the world brighter. And you can be an important part of this. We'll talk more about the role below, but before we get to that, let's share with you the good stuff

Rewards and benefits
Life at Selfridges is dynamic, exciting, and always evolving.

As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges.

Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary.


  • Flexible working options to benefit you, your family and your wellbeing that can include parttime, flexitime, job sharing or hybrid working
  • Generous annual leave that increases with length of service
  • Up to five paid volunteering days from beach cleans to coordinating food and clothing donations
  • Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies
  • Defined pension contribution scheme
  • Generous bonus and/or commission scheme
  • Enviable team member discount including sale previews and double discount days
  • Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment
  • Subsidised gym memberships
  • Annual travel pass and cycletowork schemes
  • A sustainable car salary sacrifice scheme
  • Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members
  • Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance
  • Access to a wide range of training programmes to help your career development
Read on to find out how you can play your part in Reinventing Retail

Role Responsibility:


As a Learning and Development Consultant, you will design and develop blended learning solutions for our Retail and Head Office teams at a variety of levels.

You'll build a thorough understanding of our skill gaps and create innovative blended learning solutions, collaborating with internal stakeholders and external partners to design and deliver initiatives that are aligned to our company values and strategic plans.


As L&D Consultant you will:

ØInput to the planning of the L&D offer to ensure a blended range of development solutions which meet business needs

ØDeliver specific L&D solutions and programmes to support business needs

ØDesign and develop digital and face to face learning solutions to meet audience needs, including owning the design, delivery, engagement and review of our core behavioural learning offer

ØMaximise and promote use of My Workday Learning (LMS) to offer meaningful solutions using data and insight appropriately

ØCollaborate with external partners and internal Business stakeholders to deliver high quality learning experiences which meet business needs

ØSupport and guide those on development programmes and their line managers or sponsors to ensure a good success rate on meeting learning objectives and maximising performance

ØSupport the performance management and talent review process, to promote a learning culture and utilise relevant insight to drive decision making

ØCollaborate with the wider learning team on developing and delivering customer centric learning experiences and proactivity promoting the learning offer through measuring engagement and impact

ØManage costs effectively and ensure confidentiality is maintained in line with GDPR and compliance requirements

ØSupport the wider people agenda to drive Business priorities through taking part and collaborating in cross-functional initiatives including Sustainability, Wellbeing and Diversity, Equity & Inclusion

ØEvaluate the success of learning initiatives, using data insight to inform and shape future learning proposals


ØExperienced in designing and delivering a range of Learning and Development solutions and have a good understanding of each element of the 'training cycle'.

ØPlanned and organised in your approach to managing multiple projects and programmes to meet business and learner requirements

ØConfident in designing L&D both digital and face to face learning solutions (experience of Articulate Storyline & Rise would be beneficial)

ØAn experienced and engaging facilitator with large and small groups of delegates

ØAble to balance customer focused thinking w