Current jobs related to Customer Service Complaints Advisor - Snodland, Kent - South East Water

  • Customer Service Representative

    4 days ago

    Snodland, Kent, United Kingdom Northgate Vehicle Hire Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent. As a key member of our branch team, you will be responsible for delivering exceptional customer service, managing customer queries, and ensuring the smooth operation of our vehicle rental services.Key ResponsibilitiesProvide exceptional...

  • Customer Service Representative

    4 days ago

    Snodland, Kent, United Kingdom Northgate Vehicle Hire Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent. As a key member of our branch team, you will be responsible for delivering exceptional customer service, managing customer queries, and ensuring the smooth operation of our vehicle rental services.Key ResponsibilitiesProvide exceptional...

  • Customer Service Representative

    10 hours ago

    Snodland, Kent, United Kingdom Northgate Vehicle Hire Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent. As a key member of our branch team, you will be responsible for delivering exceptional customer service, managing customer queries, and ensuring the smooth operation of our vehicle rental services.Key ResponsibilitiesProvide exceptional...

  • Customer Service Representative

    12 hours ago

    Snodland, Kent, United Kingdom Northgate Vehicle Hire Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent. As a key member of our branch team, you will be responsible for delivering exceptional customer service, managing customer queries, and ensuring the smooth operation of our vehicle rental services.Key ResponsibilitiesProvide exceptional...

  • Customer Service Representative

    2 days ago

    Snodland, Kent, United Kingdom Northgate Vehicle Hire Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent. As a key member of our branch team, you will be responsible for delivering exceptional customer service, managing vehicle rentals, and ensuring seamless branch operations.Key ResponsibilitiesProvide outstanding customer service,...

  • Customer Service Representative

    2 days ago

    Snodland, Kent, United Kingdom Northgate Vehicle Hire Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent. As a key member of our branch team, you will be responsible for delivering exceptional customer service, managing vehicle rentals, and ensuring seamless branch operations.Key ResponsibilitiesProvide outstanding customer service,...

  • Customer Service Representative

    3 days ago

    Snodland, Kent, United Kingdom South East Water Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our Wholesale Service Desk team at South East Water. As a key member of our team, you will be responsible for ensuring an excellent standard of customer service is provided to business retailers.Key ResponsibilitiesAssist in technical enquiries received by writing or...

  • Customer Service Representative

    3 days ago

    Snodland, Kent, United Kingdom South East Water Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our Wholesale Service Desk team at South East Water. As a key member of our team, you will be responsible for ensuring an excellent standard of customer service is provided to business retailers.Key ResponsibilitiesAssist in technical enquiries received by writing or...

  • Customer Service Representative

    2 days ago

    Snodland, Kent, United Kingdom South East Water Full time

    Job InformationAbout the RoleWe are seeking a highly organized and customer-focused individual to join our Wholesale Service Desk team at South East Water. As a key member of our team, you will be responsible for ensuring excellent customer service is provided to business retailers through technical enquiries received via phone or email.Key...

  • Customer Service Representative

    2 days ago

    Snodland, Kent, United Kingdom South East Water Full time

    Job InformationAbout the RoleWe are seeking a highly organized and customer-focused individual to join our Wholesale Service Desk team at South East Water. As a key member of our team, you will be responsible for ensuring excellent customer service is provided to business retailers through technical enquiries received via phone or email.Key...

  • Customer Service Representative

    2 weeks ago

    Snodland, Kent, United Kingdom South East Water Full time

    Job InformationAbout the RoleWe are seeking a highly organized and customer-focused individual to join our Wholesale Service Desk team at South East Water. As a key member of our team, you will be responsible for providing excellent customer service to business retailers, responding to technical enquiries, and ensuring that our wholesale processes are...

  • Customer Service Representative

    2 weeks ago

    Snodland, Kent, United Kingdom South East Water Full time

    Job InformationAbout the RoleWe are seeking a highly organized and customer-focused individual to join our Wholesale Service Desk team at South East Water. As a key member of our team, you will be responsible for providing excellent customer service to business retailers, responding to technical enquiries, and ensuring that our wholesale processes are...

  • Customer Service Representative

    2 weeks ago

    Snodland, Kent, United Kingdom South East Water Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our Wholesale Service Desk team at South East Water.As a key member of our team, you will be responsible for ensuring an excellent standard of customer service is provided to business retailers by assisting with technical enquiries received via phone or email.You will...

  • Customer Service Representative

    2 weeks ago

    Snodland, Kent, United Kingdom South East Water Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our Wholesale Service Desk team at South East Water.As a key member of our team, you will be responsible for ensuring an excellent standard of customer service is provided to business retailers by assisting with technical enquiries received via phone or email.You will...

  • Technical Sales Coordinator

    2 weeks ago

    Snodland, Kent, United Kingdom Pearson Whiffin - Business Support Full time

    Job Title: Technical Sales AdministratorJob Summary:We are seeking a highly skilled and experienced Technical Sales Administrator to join our team at Pearson Whiffin - Business Support. As a Technical Sales Administrator, you will be responsible for providing exceptional customer service, building strong relationships with clients, and supporting the sales...

  • Technical Sales Coordinator

    2 weeks ago

    Snodland, Kent, United Kingdom Pearson Whiffin - Business Support Full time

    Job Title: Technical Sales AdministratorJob Summary:We are seeking a highly skilled and experienced Technical Sales Administrator to join our team at Pearson Whiffin - Business Support. As a Technical Sales Administrator, you will be responsible for providing exceptional customer service, building strong relationships with clients, and supporting the sales...

  • Customer Engagement Manager

    1 month ago

    Snodland, Kent, United Kingdom South East Water Full time

    Position Overview Are you an experienced leader in the Customer Service sector? Do you possess a passion for customer satisfaction and a commitment to excellence? Can you effectively inspire and guide your team through exemplary leadership? In this role at South East Water, you will be responsible for overseeing customer interactions and ensuring a...

  • Customer Channel Leader

    1 month ago

    Snodland, Kent, United Kingdom South East Water Full time

    Position Overview Are you an experienced leader in the Customer Service sector? We are seeking a dedicated professional who is passionate about delivering exceptional service and fostering a customer-focused environment. Key Responsibilities: 1. Lead and inspire a team to achieve high levels of customer satisfaction. 2. Implement strategies that...

  • Customer Engagement Manager

    1 month ago

    Snodland, Kent, United Kingdom South East Water Full time

    Position Overview This role is exclusively available for current employees and contractors of South East Water. Are you a seasoned professional with a proven track record in managing teams within a Customer Service environment? Do you possess a passion for customer satisfaction and a commitment to excellence? Can you showcase your leadership...

  • Customer Engagement Manager

    1 month ago

    Snodland, Kent, United Kingdom South East Water Full time

    Position Overview Are you an experienced leader in the Customer Service sector? We are seeking a dynamic individual who is passionate about fostering a customer-focused environment. Key Responsibilities: 1. Lead and inspire a team dedicated to exceptional customer service. 2. Cultivate a culture of enthusiasm and customer-centricity. 3. Demonstrate...

Customer Service Complaints Advisor

3 months ago

Snodland, Kent, United Kingdom South East Water Full time

(This position is only open to existing employees which includes current contractors)

Secondment opportunity until Feb 2025

Will you stop at nothing to deliver exceptional service? Are you a naturally good listener?
***
Do you enjoy finding solutions for customers? If so, then don't miss out on this opportunity
***
We want to be the water company people want to
be supplied by and want to work for**Becoming a Complaints Advisor, means your main goal is to ensure customer satisfaction by providing excellent service and resolving any issues they may have. While we strive for perfection, there may be instances where further assistance is needed to make things right for the customer, and that's where you step in.

To demonstrate your commitment to problem-solving, you will inquire, actively listen, and show understanding towards customers. Your goal is to understand their true needs, even in challenging situations. You take pleasure in gathering information, analysing issues and the why?, and finding solutions to prevent future occurrences.

In this position, you will be responsible for managing customer complaints effectively and promptly through various communication channels.

You will ensure that all responses meet quality standards and are delivered in a timely manner to keep customers informed.


You'll grow a career with a meaningful purpose. Be you, belong and be valued.

  • Come to work to be safe, valued, and trusted.
  • We'll encourage you to create and pursue new opportunities for personal growth.
  • A place to be the real you, build deeper connections and enjoy a sense of belonging.
  • Be invested in helping us to create a sustainable water supply for now, and in the future.

What will you be accountable for?

  • Provide an excellent customer experience by being curious to ask questions, find solutions and resolve customer problems.
  • Investigate circumstances to identify root causes and will share your ideas for service improvement.
  • Ensure all requirements and standards in terms of data protection; business processes and regulatory compliance are adhered to.
  • Build relationships with peers and colleagues across the organisation to enhance the working environment, resolve customer problems and improve productivity.
  • Be proactive in ensuring that your skills and knowledge remain up to date by using information and resources available.
  • Help to action DSAR requests and some 10/10 results.

What do you bring to the role?

  • Resilient and able to work well under pressure.
  • Passionate about delivering exceptional customer services.
  • Able to influence and persuade others to help achieve the best outcomes.
  • Capable using Microsoft office tools.
  • Curiosity and creativity to find the right solutions for customers and challenge existing processes.
  • Excellent verbal and written and communication skills.

What can you expect from us?

  • Excellent Stakeholder pension scheme, up to 10% employer contribution.
  • 5 weeks holiday plus bank holidays, increasing to 6 weeks with length of service.
  • Flexible annual leave policy to buy or sell holiday leave.
  • Paid volunteering days.
  • Cycle to work scheme.
  • Health cash plan.
  • Life assurance.
  • Wellbeing related benefits.
  • Electric Vehicle salary sacrifice scheme.

Everyone needs water, South East Water welcomes _everyone_**We understand that the communities we serve are made up of different types of people. We believe that creativity comes from having diverse perspectives, rather than everyone being the same. That's why we are excited about promoting inclusivity in terms of age, race, gender, ethnicity, religion, and identity. We are committed to providing equal opportunities and fair treatment to everyone throughout the recruitment process, employment, and advancement at South East Water.

**What can you expect from your recruitment?