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Customer Experience Team
3 months ago
Customer Experience Team:
schuh Head Office Livingston
1 Neilson Square
Deans Industrial Estate
Livingston
EH54 8RQ
Permanent
Full-Time NEW
About the role:
We have the opportunity for Full-Time staff to join our Customer Experience Team at our Head Office in Livingston. The schuh customer experience department is a fast paced environment where the customer always comes first. We believe every customer should leave us thinking WOW
As a company we lead the way with our customer service effort and believe this is what sets us apart from others.
The Person:
- We're looking for someone with positivity, enthusiasm and a passion for great customer service.
- We need people to work and communicate effectively as part of a team.
- We are always looking for confident and hardworking individuals.
- Genuine and honest people will excel with us.
The Role:
- Customers can contact us if they want to buy something or if they have a problem. In either case we treat every customer with a sense of fairness and individuality.
You will be expected to:
- Effectively engage with customers via our video and text chat services.
- Deal with service related queries through various social media platforms.
- Help our high street stores with any problems or queries.
INDLP
About the location:
Neilson Square is the home of our original warehouse and distribution centre, as well as many head office functions. Situated in Livingston, our site is in-between Edinburgh and Glasgow and very easily reached by car and public transport.