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Customer Service Team Lead
2 months ago
About the Role
We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Hays Specialist Recruitment Limited. As a key member of our operations team, you will be responsible for managing and coaching a team of customer service representatives, providing exceptional customer service and sales support to our clients.
Key Responsibilities
- Manage and coach a team of customer service representatives to ensure excellent customer service and sales support.
- Develop and implement sales strategies to drive business growth and revenue.
- Provide exceptional customer service and support to clients, responding to their needs and resolving any issues in a timely and professional manner.
- Collaborate with the sales team to identify opportunities for growth and development.
- Manage and maintain accurate records and reports to track customer interactions and sales performance.
- Develop and implement processes to improve customer satisfaction and loyalty.
- Stay up-to-date with industry trends and best practices to ensure the team is equipped with the latest knowledge and skills.
Requirements
- Proven experience in customer service and sales management.
- Excellent communication and interpersonal skills.
- Ability to coach and develop a team of customer service representatives.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Highly organized and efficient with excellent time management skills.
- Ability to maintain confidentiality and handle sensitive information.
What We Offer
- A competitive hourly rate.
- Opportunity to work with a leading recruitment agency.
- Chance to develop your skills and experience in customer service and sales management.
How to Apply
If you are a motivated and experienced customer service professional looking for a new challenge, please submit your application, including your up-to-date CV, to us. We look forward to hearing from you.
