Customer Service Representative

3 weeks ago


Livingston, West Lothian, United Kingdom Office Angels Full time
Customer Service Admin Job Description

We are seeking a motivated and enthusiastic Customer Service Admin to join our client's team on a temporary basis. Our client is a leading player in the housing industry, committed to providing excellent customer service to their residents.

Key Responsibilities:
  • Provide exceptional customer service to residents and prospective residents, ensuring their enquiries and complaints are handled promptly and efficiently.
  • Record all resident information accurately and in a timely manner, maintaining up-to-date records in the database.
  • Liaise with different departments within the organisation to resolve resident issues effectively.
  • Answer phone calls and respond to emails professionally and promptly, providing accurate information and resolving customer issues.
  • Work collaboratively with your team members to contribute to the overall success of the customer service department.
Requirements:
  • Strong communication skills, with the ability to communicate clearly and professionally, both verbally and in writing.
  • Excellent problem-solving abilities, with the ability to identify customer needs and find appropriate solutions.
  • Attention to detail, with the ability to record all customer information accurately.
  • Ability to work well under pressure, handling demanding situations with a calm and patient approach.
  • Proficiency in using computer systems and Microsoft Office Suite.
Benefits:
  • Weekly pay for added financial convenience.
  • 28 days of paid annual leave based on a weekly accrual.
  • Access to discount vouchers with various high street brands.
  • Eye care vouchers and contribution towards glasses for VDU purposes.
  • Support from our team to aid in finding permanent work and expert interview guidance.
  • Pension scheme options with employer contributions.
  • Statutory Sick Pay in case you find yourself under the weather.
  • Access to our assistance programme offering free, confidential, and independent advice on various issues.

This is a fantastic opportunity for someone who is passionate about delivering exceptional customer service. Our client offers a supportive team environment, and the chance to develop your skills in a fast-paced industry.



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