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Customer Service Representative

2 months ago

Livingston, West Lothian, United Kingdom McDonald's Full time

About the Role

As a Customer Care Assistant at McDonald's, you will be the face of our restaurant, responsible for delivering exceptional customer service and ensuring a positive experience for our guests.

Key Responsibilities

  • Provide warm and welcoming service to customers, making them feel valued and appreciated.
  • Deal with customer inquiries and resolve issues in a professional and courteous manner.
  • Maintain high standards of cleanliness and organization in the customer areas, including the dining area and toilets.
  • Assist with special events and promotions, ensuring a seamless and enjoyable experience for customers.
  • Communicate effectively with customers, colleagues, and management to ensure a smooth and efficient service.

Requirements

  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Ability to work in a fast-paced environment, maintaining high energy levels and productivity.
  • Strong attention to detail, with a focus on delivering exceptional customer service.
  • Ability to work as part of a team, supporting colleagues to achieve common goals.

What We Offer

  • A competitive benefits package, including holiday pay, service awards, and meal allowance.
  • Opportunities for career development and growth within the company.
  • A fun and dynamic work environment, with a focus on teamwork and collaboration.