Customer Service Representative
4 weeks ago
About the Role
We are seeking a dedicated professional to join our Customer Service Centre team at West Lothian Council. As a key member of our team, you will be responsible for providing excellent customer service, resolving enquiries, and dealing with complaints in a calm and sympathetic manner.
Key Responsibilities
- Provide confidential advice to customers and provide a wide range of council and community information to help customers access services.
- Resolve enquiries and requests for services in a timely and efficient manner.
- Deal with complaints and provide a high level of customer satisfaction.
- Work collaboratively with the team to achieve performance targets and improve customer service.
Requirements
- Good local knowledge and a passion for delivering high standards of work.
- Excellent customer service skills and the ability to remain calm under pressure.
- Target driven and able to work in a challenging but rewarding environment.
- Contact Centre experience dealing with customers via telephone, email, and social media would be an advantage.
What We Offer
- A competitive salary and benefits package.
- Opportunities for career development and progression.
- A supportive and collaborative team environment.
- The chance to make a real difference in the lives of our customers.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering excellent customer service, please submit your application.
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