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Customer Service Team Lead
2 months ago
We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Hays Specialist Recruitment Limited. As a key member of our operations team, you will be responsible for managing and coaching a team of customer service representatives, providing exceptional customer service and sales support to our clients.
Key Responsibilities- Team Management: Lead and manage a team of customer service representatives, providing guidance, coaching, and support to ensure excellent customer service delivery.
- Customer Service: Provide exceptional customer service to our clients, responding to customer inquiries, resolving issues, and escalating complex problems to senior management.
- Sales Support: Assist our sales team in generating new business opportunities, providing sales support, and helping to develop and implement sales strategies.
- Operations: Manage the day-to-day operations of the customer service team, including scheduling, training, and performance management.
- Process Improvement: Identify areas for process improvement and implement changes to enhance customer service delivery and team efficiency.
- Experience: Proven experience in customer service and sales, with a strong background in team management and leadership.
- Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and team members.
- Education: Bachelor's degree in Business Administration, Marketing, or a related field.
- Certifications: Customer Service Certification, Sales Certification, or other relevant certifications.
- Competitive Salary: A competitive hourly rate and benefits package.
- Opportunities for Growth: Opportunities for career advancement and professional development.
- Collaborative Environment: A collaborative and dynamic work environment with a team of experienced professionals.
