Customer Experience and Operations Assistant
16 hours ago
We are seeking a highly skilled and enthusiastic Customer Experience and Operations Assistant to join our team at SchoolGrid. As a key member of our aftercare team, you will play a vital role in ensuring our clients' schools and parents receive the best possible experience working with us.
Your primary responsibilities will include handling customer inquiries, providing exceptional customer service, and working closely with our project and product teams to ensure seamless rollouts and successful go-live launches for new clients.
Key Responsibilities- Customer Experience Champion: Handle a variety of inbound and outbound customer inquiries, providing timely and effective solutions to ensure customer satisfaction.
- Project Administration: Assist the project/mobilisation team to ensure smooth rollouts and successful go-live launches for new clients.
- Knowledge Sharer: Work alongside the product team to guarantee a seamless user experience for new features by assisting with client training and documentation.
- Financial Finesse: Assist with financial administration tasks, including sales and purchase ledgers, with full training provided.
- Growth Catalyst: Work directly with the COO on internal projects and ad-hoc duties to propel departmental and company growth.
We are looking for a fantastic people person with a passion for building connections with people, excellent communication skills (both phone and email), and a genuine enthusiasm for providing the best service possible.
You may have experience in retail customer service or similar roles, but for us, your drive matters more. You're a quick learner with a can-do attitude, eager to develop a diverse skillset for your future.
We value a can-do attitude and a willingness to learn more than specific experience. If you have a background in retail customer service or similar roles, that's fantastic, but it's not essential. We're looking for someone eager to develop a diverse skillset for their future, and you'll have opportunities to work in customer care, finance, project management, product team, and operations.
We believe your career is yours to build, and we're here to provide the stepping stones. Finally, you're able to commute to our Livingston HQ on a daily basis, although we're happy to discuss hybrid working following your success onboarding period.
Benefits- Additional leave
- Company pension
- Free parking
- On-site parking
- Sick pay
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Livingston, West Lothian, United Kingdom SchoolGrid Full timeAbout SchoolGridWe are a multi-award winning cashless catering management and online payment software for schools across the UK. Our Head Office is based in Livingston with a regional office in West Yorkshire. As a friendly and supportive team, we pride ourselves on maintaining an excellent track record of customer satisfaction and provide our staff with the...
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Livingston, West Lothian, United Kingdom SchoolGrid Full timeAbout SchoolGridWe are a multi-award winning cashless catering management and online payment software for schools across the UK. Our Head Office is based in Livingston with a regional office in West Yorkshire. As a friendly and supportive team, we pride ourselves on maintaining an excellent track record of customer satisfaction and provide our staff with the...
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Customer Experience and Operations Assistant
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Livingston, West Lothian, United Kingdom SchoolGrid Full time{"h1": "Customer Experience and Operations Assistant", "p": "We are SchoolGrid, a multi-award winning cashless catering management and online payment software for schools across the UK. Our Head Office is based in Livingston with a regional office in West Yorkshire. As a friendly and supportive team, we pride ourselves on maintaining an excellent track...
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1 week ago
Livingston, West Lothian, United Kingdom SchoolGrid Full time{"h1": "Customer Experience and Operations Assistant", "p": "We are SchoolGrid, a multi-award winning cashless catering management and online payment software for schools across the UK. Our Head Office is based in Livingston with a regional office in West Yorkshire. As a friendly and supportive team, we pride ourselves on maintaining an excellent track...
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Livingston, West Lothian, United Kingdom SchoolGrid Full timeAbout SchoolGridWe are a multi-award winning cashless catering management and online payment software provider for schools across the UK.Our Head Office is based in Livingston with a regional office in West Yorkshire. As a friendly and supportive team, we pride ourselves on maintaining an excellent track record of customer satisfaction and provide our staff...
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Livingston, West Lothian, United Kingdom SchoolGrid Full timeAbout SchoolGridWe are a multi-award winning cashless catering management and online payment software provider for schools across the UK.Our Head Office is based in Livingston with a regional office in West Yorkshire. As a friendly and supportive team, we pride ourselves on maintaining an excellent track record of customer satisfaction and provide our staff...
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