Customer Experience and Operations Coordinator

2 months ago

Livingston, West Lothian, United Kingdom SchoolGrid Full time
About SchoolGrid

We are a multi-award winning cashless catering management and online payment software provider for schools across the UK.

Our Head Office is based in Livingston with a regional office in West Yorkshire. As a friendly and supportive team, we pride ourselves on maintaining an excellent track record of customer satisfaction and provide our staff with the time and support they need to succeed.

We are a fast-growing company seeking talented and passionate individuals to join us on our journey.

The Role

As a Customer Experience and Operations Assistant, your primary responsibility will be to ensure our clients' schools and parents receive the best possible experience working with SchoolGrid.

You will work closely with various teams and stakeholders, including the Service, Product, and Project teams, as well as the COO on internal projects.

Key Responsibilities

  • Customer Experience Champion:

    Handle a variety of inbound and outbound enquiries from schools and parents, providing exceptional customer service and support.

  • Project Administration:

    Assist the project/mobilisation team to ensure smooth rollouts and successful go-live launches for new clients.

  • Knowledge Sharer:

    Work alongside the Product team to guarantee a seamless user experience for new features by assisting with client training and documentation.

  • Financial Finesse:

    Assist with financial administration tasks, including sales and purchase ledgers, with full training provided.

  • Growth Catalyst:

    Work directly with the COO on internal projects and ad-hoc duties to propel departmental and company growth.

Requirements

We are looking for a fantastic people person with a passion for building connections with people, excellent communication skills (both phone and email), and a genuine enthusiasm for providing the best service possible.

You may have experience in retail customer service or a similar field, but for us, your drive and attitude matter more. You are a quick learner with a can-do attitude, eager to develop a diverse skillset for your future.

We value a can-do attitude and a willingness to learn more than specific experience. If you have a background in retail customer service or similar roles, that's fantastic, but it's not essential.

We are looking for someone eager to develop a diverse skillset for their future, and you will have opportunities to work in customer care, finance, project management, product team, and operations.

We believe your career is yours to build, and we are here to provide the stepping stones.

Finally, you are able to commute to our Livingston HQ on a daily basis, although we are happy to discuss hybrid working following your success onboarding period.

Benefits

  • Additional leave

  • Company pension

  • Free parking

  • On-site parking

  • Sick pay

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