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Guest Experience Host

3 months ago


London, Greater London, United Kingdom Fortnum & Mason Full time

Fortnum & Mason is searching for a dedicated and skilled customer service expert to become a part of our Guest Experience Retail Host team located in Piccadilly. With the main objective of providing a smooth and personalized customer service, our Retail Host will engage and delight our customers and visitors with assurance, warmth, and professionalism.

As representatives of our quintessentially British brand, our Retail Host will manage customer inquiries and provide assistance to our retail teams throughout our store. Our Hosts will have a deep knowledge of the Fortnum & Mason brand and its heritage, will exhibit enthusiasm for our products, and will be driven by creating a memorable customer experience.

Always ready to exceed customer expectations, our Hosts will embody our brand with confidence, friendliness, and professionalism. Although previous experience in personal shopping or concierge services is viewed positively, it is not mandatory.

In addition to this, our Retail Host will have:

  • strong communication skills to share knowledge and joy
  • vitality and an awareness of the fast pace in a bustling retail setting
  • the capability to handle pressure and manage tasks effectively

Candidates must be available to work 37.5 hours per week on a rotating schedule (including weekends).

In exchange, we provide remarkable benefits:

  • A competitive salary + compensated overtime
  • A generous store and dining discount of up to 40%
  • Yearly bonus of up to 5% of yearly earnings
  • 28 days of holiday time pro rata (including public holidays) along with an extra day off for your special day
  • An exceptional staff restaurant with subsidized prices using Fortnum's ingredients
  • A structured development program to advance your career
  • Outstanding pension program