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Guest Experience Host/ess

2 months ago

London, Greater London, United Kingdom Hyatt Corporation Full time

Guest Experience Host/ess - Flexi Hours

Overview

We are seeking a skilled Guest Experience Host/ess to join our team at Great Scotland Yard Hotel - The Unbound Collection. As a key member of our Guest Service Operations team, you will be responsible for delivering exceptional guest experiences and ensuring that every interaction is memorable and enjoyable.

Key Responsibilities

  • Provide warm and welcoming service to guests, responding to their needs and exceeding their expectations
  • Manage guest interactions, resolving issues and concerns in a professional and courteous manner
  • Work collaboratively with colleagues to ensure seamless service delivery and maintain a positive team environment
  • Participate in ongoing training and development to enhance skills and knowledge

Benefits

  • Discounted hotel stays across Hyatt for you and your family and friends
  • Free meals in our colleague restaurant
  • Uniform provided and laundered complimentary
  • Headspace membership and access to our Employee Assistance Programme
  • 50% discount on food and beverages when dining as a guest at selected UK Hyatt Hotels

About Us

At Hyatt, we care for people so they can be their best. Our values of Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing guide everything we do. We are passionate about diversity, equity, and inclusion, and our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities.

What We Offer

As a Guest Experience Host/ess, you will have the opportunity to develop new skills, work with a diverse team, and enjoy a range of benefits. If you are passionate about delivering exceptional guest experiences and are looking for a rewarding career, we encourage you to apply.