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Guest Experience Host

2 months ago

London, Greater London, United Kingdom LW Theatres Full time
About the Role

We are seeking a highly skilled and enthusiastic Guest Experience Host to join our team at Cambridge Theatre for the award-winning Royal Shakespeare Company production of 'Matilda – The Musical'. As a key member of our front-facing team, you will play a vital role in ensuring that our company values are delivered to all guests, from families to school groups, and that everyone has the best possible experience during their time with us.

Key Responsibilities
  • Provide exceptional customer service to guests, ensuring a warm and welcoming experience.
  • Deal with a wide range of customer queries and concerns in a professional and efficient manner.
  • Drive sales throughout the building, including behind retail positions and inside the auditorium.
  • Maintain open communication with the management team regarding operational procedures.
  • Uphold our Customer Charter by putting the guest experience at the forefront of everything you do.
  • Ensure guests are free to enjoy the spectacle on stage in a safe and secure environment by following our strict security and health & safety procedures.
  • Provide an open and approachable platform for all manner of customer queries at all times.
  • Support the supervisor in maintaining a smooth operation in your designated area of the building.
  • Increase your knowledge of all things LW Theatres, enabling you to provide a thorough and comprehensive level of service.
Requirements
  • Previous customer-facing experience.
  • Previous experience of working behind a bar would be helpful, but not essential.
  • Passion for exemplary levels of customer service.
  • The ability to build a strong rapport with guests and colleagues in an engaging and professional manner.
  • A calm and efficient approach when presented with fast-evolving incidents.
  • A team player who is comfortable working as part of a family of individuals.
  • A 'can-do' attitude with the ability to adapt to the fast pace of live theatre.
  • A self-motivating, conscientious approach; with an eye for detail.
  • Striving for excellence in every detail of the job.
  • Taking pride in LW Theatres' dress code.